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Telehealth Newsletter

Official Newsletter of Tamil Nadu Chapter of Telemedicine Society of India

What is New? This month the National Medical Commission (nmc.org.in) has released the draft version 2 of the Telemedicine Practice Guidelines on its website. The version two is part of the new Professional Conduct regulation which will now be called National Medical Commission Registered Medical Practitioner (Professional Conduct) Regulations, 2022. Please click here  to view and send your comments. The last date is 22nd June 2022. The telemedicine section specifically starts from Page 64 of this PDF document. The important elements of the guidelines are well summarised by Bagmishika Puhan in this newsletter and makes an easy point of reference. I do hope TSI soon holds a consensus meeting to send in the comments. Other than that we carry a piece on Speech and hearing from Dr. Vidya Ramkumar. An area of high impact where tele-practice has an important role. Thank You Dr. Sunil Shroff Chief Editor President – TN Chapter – TSI

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National Medical Commission Registered Medical Practitioner (Professional Conduct) Regulations, 2022. – Consultation Document

Bagmisikha Puhan
Associate Partner, TMT Law Practice.

Siddhant Gupta
Associate, TMT Law Practice

Preamble

Draft document for public consultation has been released this month by National Medical Commission (NMC) regarding Professional Conduct Regulations (2022) and includes Telemedicine Practice Guidelines Version 2 for Registered Medical Practitioner. This is likely to have far reaching changes in way doctors practice both physical and remote tele-consultations.

The disciplines of medicine and clinical practice have undergone a complete facelift, to cater to the marginalized and underprivileged populace, with telemedicine and teleconsultation measures. The issuance of the Telemedicine Practice Guidelines, 2020 (TPG) brought upon standardization and regulation of the telemedicine industry, a hitherto adverse proposition for the regulatory authorities.

Highlights of the Draft Regulation regarding Professional Conduct Regulations (2022) including Telemedicine Practice

The issuance of the National Medical Commission Registered Medical Practitioner (Professional Conduct) Regulations, 2022 (Draft Regulations) to update the erstwhile Indian Medical Council (Professional conduct, Etiquette and Ethics) Regulations, 2002 was essential, to update the regulations in view of the novel digitized modes of patient interaction and consultation.

Practice – The Draft Regulations specifically exclude RMP (under NMC) from practicing more than one system of medicine. RMPs are not allowed to practice another system of medicine simultaneously. The certificates so issued by an RMP must contain the details of the training, duration, skills/ competency, and the work done. The onus of establishing the veracity lies on the RMP.

Digitize Patient Records: In addition to impositions at the level of the healthcare institutions, every self-employed RMP must completely digitize patient records within 3 years from the date of publication of the regulations, in absolute compliance with the applicable laws of India and as per the proforma laid down by NMC.

Social Media: The Draft Regulations prescribe the key principles, behavioral obligations upon an RMP on social media. It is pertinent to note that the NMC Regulations do not prescribe any definition for “social media”, and we may be constrained to the definitions provided under IT Act and allied rules, to rely upon the definition of social media.

Training of RMPs: The Draft Regulations make considerable modifications to the TPG and prescribe Continuous Professional Development (CPD) training to RMPs desirous of conducting telemedicine practice in India; the earlier prescribed timeline of seeking a course certification within a period of 3 years from the date of notification of the TPG 2020, has been done away with. It now stresses on how the RMPs must familiarize themselves with the guidelines, as well as appreciate the shortcomings of the practice of telemedicine.

Establishing Relationship & Consent: The TPG now mandate an RMP to commence a consultation with provisioning an introduction [details of name, qualifications, area of specialty] and the location of their affiliate medical establishment. The Draft Regulations further require an RMP to obtain the patient signature or thumb impression with the date of the signature, on the informed consent document shared with the patient. Explicit consent must be recorded in any form – physical, audio, video, graphics, electronic, text – this must be stored by the RMPs. A template with respect to informed consent has also been provided within the draft regulations.

Follow Up Appointments: The specifics of a follow-up consultation have also been amended, wherein the patient may seek an appointment for a follow-up consultation after the expiration of 6 months, provided that the RMP has advised the patient to seek an appointment with him, between the period of 6-12 months from the date of the initial consultation. There is an additional leeway provided to the platforms for affording “follow-up consultations” to the same patient, where the newly assigned RMP / available RMP is comfortable in comprehending the patient’s medical condition after having been provided with adequate information (details of the condition and reports of all relevant investigations) by the patient. We see reliance being placed upon the professional judgment of the RMP who is available. The retention timelines for online consultation remains unchanged from what has been already prescribed for in-patient and out-patient records.

Duties of RMPs: The ethical considerations and duties imposed upon RMPs for practice of telemedicine specifically call out the primary RMP as the one responsible for the care and coordination of the patient, with the distant medical team/ professionals at 1.1.(2). The amended TPG clarify on the range of advisories which may be provided by an RMP during a tele-consult, and allow for advice on immunization, exercise, personal and household hygiene practices, mosquito control and so on.

At Annexure 3, the renewed TPG provide template that must be adhered to by the platform, as a patient information sheet. This includes the information which is already captured within the terms and conditions, and consent form (in some cases) of platforms which own, operate and manage teleconsultation platforms.

Prescription of Drugs: Further, the amended TPG now permit the RMP to prescribe any drugs, depending on the type of consultation, [with the exception of Schedule X drugs] during a tele-consult, basis their professional opinion and judgment.

Telemedicine service providers: The amended TPG now requires telemedicine service providers to establish protocols for referrals to emergency services, a hitherto unregulated aspect of clinical examination and practice in the erstwhile TPG. Further, RMPs must not participate in telemedicine platforms that provide ratings by patient or others including reviews, advertisements, and promotions of RMPs any means. As a consequence, it will become incumbent upon the digital platforms to remove such reviews, ratings that may be associated with a particular RMP listed on their platform.

The Draft Regulations do not merely require the platforms to conduct due diligence of the RMPs qualifications and registrations, but now specifically require that the onus of ensuring all the information regarding the RMP and all their qualifications that have been mentioned on their portal have been authenticated and are registered with the National Medical Register or their respective State Medical Councils is wholly placed on the owners and administrators of the technology platform.

Advertisement of Services: There is a clear embargo on advertisement of any RMPs, and promotion, including by means of manipulation of algorithms, search engines, etc.

Artificial Intelligence: The Draft Regulations reiterate that AI/ ML based counseling and prescription is not permissible; additionally, they clearly state that any correspondence in this regard with the patient shall be delivered directly by the RMP. The Draft Regulations continue to use the same template for prescriptions during online consultations.

Section that Lack Clarity – Unfortunately, the document still does not speak of interoperability, which has been spoken about since the first iteration of Electronic Health Records Standards were released in 2013, by MoHFW. We can only assume that the same is left to be determined by the Ayushman Bharat Digital Mission scheme.

Overall the current document is an improvement on the somewhat outdated Indian Medical Council (Professional conduct, Etiquette and Ethics) Regulations of 2002. All the stakeholders are invited to send their expert comments by 22rd June 2022 to National Medical Commission (www.nmc.org.in). The complete document is available on the site. Use this link to access the document-

https://www.nmc.org.in/MCIRest/open/getDocument?path=/Documents/Public/Portal/LatestNews/NMC%20RMP%20REGULATIONS%202022%20Draft%20Final%20YM.pdf

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Legal challenges with issuing prescriptions through teleconsultations

Anay Shukla
Founding Partner, Arogya Legal – Health Laws Specialist Law Firm

Eshika Phadke
Associate, Arogya Legal – Health Laws Specialist Law Firm

 

The ability of doctors to offer remote consultations has been legitimized after the notification of the Telemedicine Practice Guidelines, 2020 (“Telemedicine Guidelines”).

The Telemedicine Guidelines provide a framework for doctors on how to offer consultations: doctors are at liberty to select whether or not to consult via a teleconsultation, what mode of teleconsultation to adopt, whether to switch to another mode or in-person consultation midway, how to ensure that sufficient information is collected to arrive at a diagnosis (including ordering laboratory or diagnostic tests). After arriving at a diagnosis, doctors may even issue prescriptions to the patients.

On the same lines, the ability of a doctor to issue prescriptions is not unfettered: the Telemedicine Guidelines have categorised medicines that four broad categories – List O, List A, List B and the Prohibited List. Depending on the type and mode of consultation, doctors may issue prescriptions subject to the restrictions for that category. Non-adherence to the restrictions that have been specified for the lists would be treated as professional misconduct under the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002.

List O medicines can be prescribed following a first-time or follow-up consultation. These are the commonly prescribed drugs that are often over-the-counter drugs such as paracetamol. medications for coughs or common colds, supplements, etc.

List A medications can only be prescribed following a first-time consultation if it is a video consultation. These include ointments and lotions for skin ailments, local ophthalmological drops or ear drops, drugs used in psychiatric practice, etc. These are the drugs that typically require the doctor to undertake a visual inspection of the patient before arriving at a diagnosis as per standard treatment guidelines. Medications for chronic conditions such as diabetes, asthma and hypertension also fall under this list, provided that the diagnosis was made at an in-person consultation, and the doctor has last seen the patient regarding the same condition less than six months prior to the teleconsultation.

Doctors may prescribe re-fills of the same medication or add-ons for the ongoing treatment. The add-ons fall under List B.

The lists are not exhaustive, but indicate the rationale behind the categorisation so that doctors may apply it while issuing prescriptions. Doctors should bear in mind that they are ultimately responsible for the prescriptions, and they should err on the side of caution while issuing prescriptions. They should keep in mind the standard treatment guidelines for the condition while ascertaining what list a drug is likely to fall under and what mode of consultation would be appropriate. If any visual examination is required, a video consultation or in-person consultation should be requested. If a physical examination is typically necessary to arrive at a diagnosis, the doctor should not issue a prescription based on a teleconsultation. If a drug is to be administered only under medical supervision (such as injectables or abortion pills), a prescription cannot be issued to a patient directly, but may be issued during a consultation with another doctor or health worker. In some situations, a video consultation or in-person consultation may not seem necessary to a doctor, but the doctor should bear in mind that it is required under the law.

If a patient refuses to comply with the instructions given by the doctor regarding the mode of consultation, the doctor must record the non-cooperation in their notes and end the consultation without issuing a prescriXJption.

A violation of Telemedicine Guidelines at the hands of a doctor may amount to professional misconduct. Hence, it is paramount that prescription related decisions are based on sound medical and legal rationale.

References:
Telemedicine Practice Guidelines, 2020
Frequently Asked Questions on Telemedicine Practice Guidelines

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Understanding the implementation of telepractice in speech and language services for children and adults using a mixed-methods approach

 

Ms. Varsha Shankar
PhD Research Scholar, Department of Speech, Language and Hearing Sciences,
Sri Ramachandra Institute of Higher Education and Research (DU), Chennai – 600 116.
Email – varshashankar@sriramachandra.edu.in

Dr. Vidya Ramkumar
DBT/Wellcome Trust India Alliance
Intermediate Fellow in Clinical and Public Health Research
Associate Professor, Department of Speech, Language and Hearing Sciences,
Sri Ramachandra Institute of Higher Education and Research (DU), Chennai – 600 116.
Email – vidya.ramkumar@sriramachandra.edu.in

Dr. Shuba Kumar
Samarth, Research for Change, Chennai – 600 004.
Email – shubakumar@samarthngo.org

Review of Telepractice in speech-language pathology (SLP) & Semi-structured interviews (SSI)

In recent years, telepractice in speech-language pathology (SLP) has emerged as a solution to overcome the challenges of access in the delivery of healthcare. Telepractice in SLP has been explored for over a decade, yet there is a significant knowledge gap with respect to factors influencing the implementation and sustaining telepractice. We aimed to identify implementation factors that influence the provision of telepractice in SLP services.

The current study consisted of a scoping review and semi-structured interviews (SSI). Articles that described telepractice in SLP were included if it was implemented for two or more years, providing screening, diagnostic or rehabilitative services to individuals of all age groups with speech and language difficulties across the world. Literature from January 2010 – April 2021 published in the English language were considered. Data from studies was extracted on: project description, geographical distribution, the focus area of service delivery, method and model of telepractice service delivery. Barriers and facilitators were identified and grouped under five domains identified from telemedicine implementation frameworks (technical aspects, organizational aspects, patient perspectives, economical aspects, and ethical legal aspects).

The SSIs were conducted for five authors who provided consent. Data was analysed using a hybrid method (Swain, 2018), which included

i) Deductive template of codes and themes derived from our scoping review and
ii) Data-driven inductive approach that was carried out following data collection.

We then applied the principles of thematic analysis as described by Clarke & Braun (2012).

Data was extracted from 11 studies that were mapped to nine projects in telepractice in SLP.

Telepractice in SLP was implemented in five projects from the USA; two in Australia; and one each in Norway and Canada.

Five of the nine projects reported service delivery to be on-going or routine. The broad focus areas identified included diagnostics and evaluation, therapeutics and comprehensive assessment, management and follow-up care services. Synchronous/ real-time telepractice methods were always used for the provision of diagnostic testing or when providing therapy services using video conferencing. The ‘professional-facilitator-patient’ model was used most commonly followed by the ‘professional-patient’ model.

Barriers: for long-term sustainability included
a. Inadequate initial capital investment,
b. Lack of reimbursement and payment options,
c. Low internet speed and bandwidth,
d. Resistance and hesitancy to use telepractice from the patient’s end,
e. Lack of organizational policies and uniform regulations. Organisational aspects had substantial influence on implementation.

Funding, administrative and infrastructure support were key elements that emerged as a part of organisational support from this study.

Findings of the study –

A. We found that telepractice services that received public-funding reported better sustainability. Availability of critical infrastructure such as internet also depends on political will of administrators.

B. Having a dedicated team of professionals and technicians with clear roles and responsibilities, and inclusion of systematic planning facilitated implementation.

Unique Proposition of the Study – The strength of the current study lies in the unique method of using a mixed-methods approach (combining a scoping review and semi-structured interviews) to get a deeper understanding of the barriers and facilitators influencing the provision of telepractice services in SLP.

Conclusion:

The findings from this study can guide the planning of future telepractice based services in SLP. Telepractice implementation research and reporting in the LMIC context is limited and no study fulfilled the inclusion criteria. Outcome reports from LMIC will be valuable considering the demand for such services in these regions.

In general, telepractice in SLP was not explicitly guided by implementation science or framework. The use of implementation frameworks ensures systematic planning and feasibility assessment to inform the scale-up of implementation. Therefore, it would be worthwhile for program implementers to consider these aspects when exploring telepractice services.

Full article Published in : Wellcome Open Research, 7, 46.

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Telemedicine – News from India & Abroad

India

Unlocking the Power of Digital Health – Mansukh Mandaviya at Davos

Digital health is a great equaliser and enabler to support Universal Health Coverage and Sustainable Development Goals and can help ensure accessibility and affordability of health service delivery. India is implementing a national framework for digital health.

Under Ayushman Bharat (Long Live India) Digital Mission, India has embarked on digital transformation of healthcare in India. The focus is on creation of a longitudinal Electronic Health Record for more than 1.3 billion people of India. Health Minister Mandaviya said ‘We have already issued more than 220 million Unique Health IDs along with health facilities and provider registry’.

India also is utilising digital health interventions for its national program management. Reproductive & Child Healthcare IT platform tracks more than 120 million pregnant women for their ANC, PNC check-up, delivery planning and over 90 million children for immunization. Health Management Information system regularly collates data regarding health programmes from more than 200,000 health facilities.

Source: https://pib.gov.in/PressReleseDetailm.aspx?PRID=1828349

International

Artificial Intelligence Benefits Psoriatic Arthritis Patients

PredictAI, a new machine-learning tool developed by researchers, speeds up the diagnosis of psoriatic arthritis (PsA) by up to 4 years, potentially preventing irreversible joint damage and deteriorating function for sufferers…..Readmore

New App Detects COVID by Hearing Sound of Cough

A new app, called ResApp, detects COVID-19 infection by just the sound of a cough. The app, which uses machine learning to analyze cough sounds, could detect Covid with 92 percent accuracy, Daily Mail reported……Readmore

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Telemedicine Practice Guidelines – A Foundation Course for RMPs by TSI Faculty

To know more about the Telemedicine Foundation Course click on the link below:
https://tsitn.org/tpg-course/

TN – TSI invites all the TSI Chapters and Members to submit information on their upcoming Webinar or Events (50 words), News related to Telemedicine (200 words) or short articles (500 words) for the monthly e-newsletter.Guidelines for submission to TN TSI Newsletter- Report can be from 500 to 600 words Report Should be relevant to Telemedicine or Medical Informatics No promotion of self or any product Avoid plagiarism All references should be included Provide any attributions Visuals are welcome including video links Send full authors name, degrees, affiliations along with a passport sized photograph of good resolution. If multiple authors only main author photo to be sent.

Submission may be sent to – tsigrouptn@gmail.com
Editors reserve the rights for accepting and publishing any submitted material.

Editor in Chief – Dr. Sunil Shroff
Editors – Dr. Senthil Tamilarasan & Dr. Sheila John
Technical Partner- https://www.medindia.net

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Telehealth Newsletter

Official Newsletter of Tamil Nadu Chapter of Telemedicine Society of India

What is New? In the April issue of the newsletter we have covered some interesting articles including one by Prof. K. Ganapathy on ‘Metaverse in Healthcare; that will eventually perhaps lead to you having a Metaverse Avatars visiting different virtual worlds. Ayushman Bharat Digital Mission has invited Consultation Paper on creating Drug Registry for the country and the last date for such comment submission is midnight of 1st May. Please do spend some time by visiting the website and sending your valuable suggestion on this very important initiative. The COVID numbers are again showing a rise, so we request our readers to continue wearing masks, practice hand wash and keep physical distancing. The course of the disease can still be unpredictable so do take your precautions. Thank You Dr. Sunil Shroff Chief Editor President – TN Chapter – TSI

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Consultation Paper on Drug Registry by Ayushman Bharat Digital Mission

Ayushman Bharat Digital Mission (ABDM) has been launched to create a national digital health ecosystem that supports universal health coverage in an efficient, accessible, inclusive, affordable, timely, and safe manner.

ABDM envisions open, interoperable, standards-based digital systems, and ensures the security, confidentiality, and privacy of health-related personal information.

Registries are one of the core building blocks of the ABDM which if standardized would help in enabling interoperability of healthcare data. These registries shall be designed with strong data governance mechanisms, adhering to the principles of verifiability, accessibility, and identity management.

One of the critical components of these registries is the Drug registry, which is envisioned to be a single, up to date, recognized registry of all the drugs. It is being conceptualized as the primary source of information for all other databases and lists and facilitates the exchange of standardized data across all systems of medicine, from allopathy to Ayurveda.

A central database of the approved drugs sold in the market will serve multiple benefits including free availability of verified information for all drugs, simplified regulatory flows, smoother supply chain management, streamlined insurance claim processing, innovations in clinical decisions, disease management and assurance models. Initially, the goal is to comprehensively capture relevant & accurate details of all drugs sold in India.

Over time, the drug registry is envisaged to help smoothen the inventory flow throughout the drug supply chain, improving the quality and patient trust and ultimately enabling patient centric digitization by ensuring machine readability of prescribed drugs. This document covers the strategic and technical design associated with the Drug Registry. The potential sources of input data, self-certification, verification, and data distribution flow have been proposed in the document to ensure the creation of a single nationally recognized source of truth for data on drugs that is trusted, digitally enabled, and widely adopted by the healthcare ecosystem stakeholders. We look forward to feedback and support from the ecosystem partners to enable the design and adoption of a Drug registry in India.

Written Comments on the Consultation Paper are invited from all the stakeholders by 11:59 pm of May 1, 2022.

Comments are to be preferably provided electronically on the NDHM website via form available at https://abdm.gov.in/home/Publications

The comments may also be sent on the email ID: abdm@nha.go
National Health Authority Tower
1, Jeevan Bharati Building, Connaught Place, New Delhi – 110001.

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Webinars on Digital Health and its Future

Prof. K. Ganapathy
Past President, Telemedicine Society of India & Neurological Society of India | Hon Distinguished Professor The Tamilnadu Dr. MGR Medical University | Emeritus Professor, National Academy of Medical Sciences | Formerly Adjunct Professor IIT Madras & Anna University | Director Apollo Telemedicine Networking Foundation & Apollo Tele Health Services | URL: www.kganapathy.in

 

 

On Thursday 24th March 2022 the Tamilnadu Chapter of the Telemedicine Society of India joined hands with PALS as co-organisers to promote a two webinars on

1. Role of technology in enabling Digital Health

2. Role of Technology in Health Care in 2030 – A peep into the future.

This 2 hour interactive session was conducted by Prof. K. Ganapathy Past President TSI.

The webinars were conducted on 24th March 2022 and it marked the 22nd anniversary of the formal commissioning of the world’s first VSAT enabled village hospital @ Aragonda the birth place of Dr Prathap C Reddy Founder Chairman of the Apollo Hospitals Group. To commemorate this a global webinar was held. The recorded proceedings are available @ https://youtu.be/eG2yj1pBkjU or https://bit.ly/3vLc257

The contents were customised specifically for students and faculty of Engineering Colleges.

PALS is an educational initiative by volunteers from Alumni Fraternity of various IIT’s, for the benefit of students of engineering colleges (https://palspgm.com). The two talks are available @ PALS T2P VIDEO RECORDING-24.03.22 or https://youtu.be/S1SPl5B0fq4

The Metaverse is slowly becoming an interesting and popular topic. On 6th March 2022 the Chennai Chapter of the COMPUTER SOCIETY OF INDIA had a 2 hour session on The Metaverse. This included a talk on “Role of the Metaverse in Healthcare” by Prof. K. Ganapathy Advisor to the Tamilnadu Chapter of the TSI. Dr Ganapathy defined the Metaverse as the augmented Virtual World derived by convergence of virtual and physical space, where users can interact within the augmented world, to meet each other virtually, immersing themselves in performing virtual activities that gives real experiences. The untapped potential in healthcare to combine AI, Virtual Reality, Augmented VR, Extended VR, Internet of Medical Things , Web 3.0, I Cloud, Edge, Quantum Computing and Robotics was illustrated.

On 2nd April 2022 Innovaspace, GAPIO ( Global Association of Physicians of Indian Origin ) and Apollo Telemedikcine Networking Foundation jointly organized an international webinar on Role of the Metaverse in Healthcare. The speakers included Dr Shabbir Sayeed Abdul Professor of AI & Digital Health, Taipei and Mr Silviu Pervu CTO Various Deep Tech Companies, London, besides Dr Ganapathy. Interestingly there were more attendees from other countries than India !! The talks are available @ https://bit.ly/3seWx4P

 

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Decoding the Healthcare Professional Registry’s Utility in Telemedicine

Anay Shukla
Founding Partner, Arogya Legal – Health Laws Specialist Law Firm
Eshika Phadke
Associate, Arogya Legal – Health Laws Specialist Law Firm
Saloni Kedia
Associate, Arogya Legal – Health Laws Specialist Law Firm

The Ayushman Bharat Digital Mission (ABDM) was launched in 2020 with the vision of creating “a national digital health ecosystem that supports universal health coverage” and “establishing registries at the appropriate level to create a single source of truth in respect of clinical establishments, healthcare professionals, health workers, drugs and pharmacies”.

To streamline the flow of health data, the ABDM also envisages four electronic registries: the Ayushman Bharat Health Account (ABHA), the Healthcare Professionals Registry (HPR), the Health Facility Registry (HFR), and the Drug Registry. The ABHA is a unique identification number that will be assigned to each individual patient, and enables them to digitise their health records and make it available to healthcare professionals. The HPR will be a registry of all doctors, nurses, allied and healthcare professionals, paramedical staff, ASHAs, etc across both the modern and traditional systems of medicine. The HFR will serve as a directory of all public and private hospitals, clinics, diagnostic centres, pharmacies, etc. The Drug Registry will be a database of all drugs from all systems of medicine that are approved in India.

Recognising the role that telemedicine plays in the realisation of the vision, the ABDM also places a strong emphasis on creating an open telemedicine network, which will consist of a government owned, operated and managed system at the back-end, and privately owned and operated consumer apps at the front-end which operate on the data contained in the four registries. In this article, we will focus specifically on the HPR, and its significance in telemedicine.

Doctors are familiar with the rolls that are maintained by the National Medical Commission and the all the state medical councils – the HPR is essentially a larger scale version of the list, which will include all professionals involved in the healthcare delivery system, and will enable registered professionals to be connected to the ecosystem. Doctors may elect to enrol with the HPR and, upon verification by the respective medical council, they will be given access to the account and will be assigned a Healthcare Professional ID. For a professional providing teleconsultation, there are several advantages to being enrolled in the HPR.

First, a profile on the platform will be generated which will contain the doctor’s name, specialisation, educational background, availability, etc. As there is no law that explicitly recognizes the right of the doctors to be listed on the private aggregator platforms, the creation of a profile under the government-led HPR will provide online visibility to the doctor without there being any apprehension of violation of law.

Second, as per the Telemedicine Guidelines, doctors providing teleconsultations are required to establish a mechanism whereby patients can verify the doctor’s credentials and contact details. Thus, even when a doctor is providing consultations via phone calls, he/she can lead the patient to their public profile on the HPR, which will serve as a credible source for verification.

Third, the ecosystem will enable doctors to digitise their in-clinic practice and adopt paperless diagnostic reports, discharge summaries, prescriptions, etc which can be e-signed. This will provide for a seamless hybrid practice where the doctor can consult patients both in-clinic and through a teleconsultation, as per the patient’s convenience, without having to assume additional difficulties with documentation and accessing records.

Fourth, the doctor will have access to all the historic records of patients who have opted for the ABHA scheme and consented to have their data shared. This will reduce the dependence on the patient to furnish their records to enable the doctor to gain a holistic understanding of the patient’s condition prior to proceeding with a diagnosis and treatment plan. As per Telemedicine Guidelines, doctors are required to ensure that they have all the information required as per standard treatment guidelines before proceeding with a treatment plan for a patient. Access to past records will help doctors meet this requirement.

Finally, the drug registry (once operationalised) will offer access to a single, up-to-date, centralized repository of all the drugs across all systems of medicine which are approved and are available in the Indian market, which will provide a treasure trove of information that will help doctors while issuing prescriptions.

The implementation of the digital health ecosystem is presently still at a primitive stage, and the full potential of it is yet to be realised. That being said, it is clear that it will prove highly advantageous for doctors who are looking to take or grow their online practice. Thus, while enrolment with the HPR is voluntary, it may be a pragmatic step to take for doctors who offer teleconsultation.

Further reading

• Consultation Paper on HPR (Accessible here)
• FAQs about the HPR (Accessible here)

• Telemedicine Practice Guidelines (Accessible here)

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TELEMEDICINE IN INDIA: A CRITICAL ANALYSIS OF THE EXISTING LEGAL FRAMEWORK – A Summary

Dr. Karan Shekar MBBS, PGDMLE (NLSIU)
Resident, Department of Cardiothoracic   Surgery, Narayana Health, Bangalore.
Contact: +91-9108158715/+91-9110622903,Email ID: drkaranshekar@gmail.com
Dr. Arpita H.C,
Assistant Professor,Centre for Health Law and Ethics,
National Law School of India University,Bengaluru. Email ID: arpithahc@nls.ac.in

Introduction:

Healthcare sector is an 8.6 trillion dollar industry having major economic influence in our developing country. However, India still ranks 145th out of 195 countries in terms of quality and accessibility of healthcare. The calling of WHO for “Universal Health Coverage – Health for everyone, everywhere” has a huge potential to be realized through the recent implementation of Telemedicine in India. The author in this paper attempts to summarize the Critical analysis of telemedicine guidelines article from UPES Law review: Vol. VI 2021, ISBN 2347-9620; which dwells on effective regulatory Framework for Telemedicine implementation.

Telemedicine has existed since decades. From the early 1990s, due to a rapid rise in the usage of the internet brought about a huge dependence on telemedicine for immediate healthcare assistance and has been utilized, however without legal framework. In different countries practicing telemedicine, there were hardly any standards for medical practitioners to follow and patients to expect during a teleconsultation process. Issues such as personal data privacy, security, lack of a legally accepted prescription, lack of doctor credentialing, and liabilities, standard operating protocols, malpractice and negligence, duty of care were paramount. Without addressing them with statutory guidelines, it was impractical to implement the practice of telemedicine to serve the country’s healthcare needs.

During the peak of COVID pandemic, much to the relief of many healthcare professionals, the Ministry of Health and Family Welfare in partnership with NITI Aayog released the “Telemedicine Practice Guidelines” which therefore legalized the practice. The guidelines are patient-friendly but comprehensive and cater to the interests of all the concerned stakeholders, including the RMP, patient, and technology and cuts across all digital platforms

Critical Analysis of the guidelines:

1. Cross jurisdictional Consultations:
   Having provided different opinions regarding the practice of medicine among different states as observed by the high court in two separate occasions12 puts the guidelines in ambiguity regarding the inter-state practice of telemedicine.
2. Registration of Complaints:
   The ambiguity as to where to register a complaint would bother all three parties i.e. The RMP, the patient and the telemedicine provider. If the patient wishes to register a complaint against a doctor for negligence, there is no clear guideline as to where should the patient place the complaint. Would the complaint be taken up at the location where the patient resides or whether it is at the doctor’s location or is it at the location from where the telemedical platform operates?
3. Patient confidentiality and Data privacy:
   The guidelines are clear that the patient may use any platform to connect with the doctor for a teleconsultation. It mentions the use of WhatsApp, Facebook messenger, Google Hangouts, Skype, email, fax, etc. However, due to lack of contract between parties providing such mediums and the healthcare practitioner, there is high chance of data breach with sensitive medical information.
4. Incorporation of these guidelines into public healthcare:
   Ensuring that the benefit of telemedicine reaches the corners, institutional incorporation is necessary.
5. Research and Evaluation:
   As practitioners of modern medicine, RMPs believe in evidence-based medicine. The novel clinical practice is cost-effective and convenient. Yet, it must also be proved to be safe, efficient, based on empirical, unprejudiced, and convincing evidence.

Recommendations to the guidelines:

1. Institution of a regulatory authority:
   Establishing a competent, independent authority to oversee the process of telemedicine in general digital health is essential. A pre-existing competent authority such as Telemedicine society may overlook the needs and demands of this novel practice.
2. Institutional incorporation:
   Telemedicine should be a department of its own in all government primary health centers, community health centers, and tertiary care hospitals.
3. Telemedicine in healthcare curriculum:
   Medical schools and nursing schools should develop comprehensive telehealth curricula, including lecture series, clinical clerkships, and rotations.
4. Licensure to practice telemedicine:
   Teleconsultants should be verified by a single authority undergoing uniform training, and certification process for the practice. They must be allowed practice without cross-border jurisdiction which creates an obstacle in delivering teleconsultations.
5. Accreditation and audit:
   A competent authority can ensure access, affordability, efficiency, quality and effectiveness of the practice of telemedicine. Regular audits and certification stimulates continuous improvement within the organization. This too, can be overseen by the Telemedicine society.
6. Insurance coverage:
   All insurance companies, government, and private must recognize and acknowledge telemedicine and adopt policies emphasizing telemedical care for ease of healthcare access to the public.
7. Technical aspects:
   A separate technology department with a sole focus on tele-medical services for data privacy and protection needs to be instituted.
8. Research in Telemedicine:
   Enabling research and funding for research to advance implementation, resource utilization, identify populations with increased healthcare demands, quality improvement, and clinical outcomes.
9. Furthering telemedicine:
   Exploring opportunities for utilizing telemedicine by forming partnerships with interdepartments or centers of telemedicine to increase access to expert clinical advice from specialist doctors.
10. Public awareness:
    Ministry of health associated with its healthcare functionaries to promote and educate people to embrace telemedicine for all primary consultations and to minimize visits to hospitals.

*Complete Article is available at UPES Law review: “Telemedicine in India: A critical analysis of the existing legal framework.” Vol. VI 2021, ISBN 2347-9620

¹Malay Ganguly V. Medical Council of India. Writ Petition (C) No. 317 of 2000.
²The Federation of State Medical Boards; Telemedicine Policies Board by Board Overview, Telemedicine Licensure. Available at:
https://www.fsmb.org/siteassets/advocacy/key-issues/telemedicine_policies_by_state.pdf

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Telemedicine – News from India & Abroad

Artificial Intelligence (AI) Helps Detect Cancer from Patient Data Securely

Researchers developed a novel way of using artificial intelligence (AI) to predict cancer from patient data without putting personal information at risk…..Readmore

Robots may Now Mimic Humans in Performing Tasks

Robots can now adapt to their working methods to solve complex tasks — similar to humans as per a study at the Chalmers University of Technology, Sweden, presented at the robot conference IROS 2021……Readmore

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Telemedicine Practice Guidelines – A Foundation Course for RMPs by TSI Faculty

To know more about the Telemedicine Foundation Course click on the link below:
https://tsitn.org/tpg-course/

TN – TSI invites all the TSI Chapters and Members to submit information on their upcoming Webinar or Events (50 words), News related to Telemedicine (200 words) or short articles (500 words) for the monthly e-newsletter.Guidelines for submission to TN TSI Newsletter- Report can be from 500 to 600 words Report Should be relevant to Telemedicine or Medical Informatics No promotion of self or any product Avoid plagiarism All references should be included Provide any attributions Visuals are welcome including video links Send full authors name, degrees, affiliations along with a passport sized photograph of good resolution. If multiple authors only main author photo to be sent.

Submission may be sent to – tsigrouptn@gmail.com
Editors reserve the rights for accepting and publishing any submitted material.

Editor in Chief – Dr. Sunil Shroff
Editors – Dr. Senthil Tamilarasan & Dr. Sheila John
Technical Partner- https://www.medindia.net

Click Here to Download PDF Version

Telehealth Newsletter

Official Newsletter of Tamil Nadu Chapter of Telemedicine Society of India

What is New? This March 2002 issue of the Telehealth newsletter has an important contribution about the role of digital signatures for e-prescription from Mr. Anay Shukla and Ms. Saloni Kedia. The current Telemedicine Practice Guidelines on e-prescriptions mentions that they can be dispensed in the form of a photo, scan, or digital copy via email or any messaging platform to the patient. A photo, scan or digital copy of a prescription, is technically only a copy of the prescription, and not the original prescription. If we apply the requirements of the IT Act to e-prescriptions, it should have digital signature to be valid and to ensure that they are not misused. The Information Technology Act (IT Act) of 2000 gave digital signatures the same legal recognition as handwritten ones. Therefore, as a practice, while offering teleconsultations and issuing e-prescriptions, it may be prudent to use a digital signature to authenticate the e-prescription. Continuing our articles on Tele-ICU, this issue brings a nursing perspective of tele-ICU care from Saudi Arabia. The last piece is the integration of Ayushman Bharat Digital Mission with Hospital Management system of SHER-I-KASHMIR INSTITUTE OF MEDICAL SCIENCES (SKIMS). This is an important step in digitising the health care system in this large govt. hospital in Srinagar and hopes to improve overall care and bring efficiency. We do require more contributions from members, do remember documenting your work helps in ensuring that there is a point of reference for others and also creates visibility about your work. Do remember that on the 7th April, we will be celebrating the World Health Day. Do celebrate with a tele-health activity. The theme this year is ‘Our Planet our Health’. The COVID pandemic has made us realise how interconnected we are. And the only way to ensure health access to all is through Tele-health. Thank You Dr. Sunil Shroff Chief Editor President – TN Chapter – TSI

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Prescriptions and Digital Signatures

Anay Shukla
Founding Partner, Arogya Legal – Health Laws Specialist Law Firm
Saloni Kedia
Associate, Arogya Legal – Health Laws Specialist Law Firm

 

Digital signatures have been legally recognised in India for more than two decades now. The Information Technology Act (IT Act) of 2000 gave digital signatures the same legal recognition as handwritten ones. In course of offering tele-consultation over the internet, registered medical practitioners (RMP) routinely issue prescriptions in digital format (hereinafter referred to as “e-prescriptions”).

Under Indian law, in order for a prescription to be valid, it must carry signature of the RMP. This requirement is easily met for physical prescriptions. However, in context of e-prescriptions, it is unclear whether scan or photo of physical prescription meets the threshold of a valid prescription, or whether an electronic signature is required to be affixed in an e-prescription, or whether a digital signature is required to be affixed in an e-prescription, in order to ensure that the e-prescription generated by the RMP is lawful and valid.

The IT Act provides that, if any law requires any information to be validated by affixing a signature of any person, then such requirement is deemed to have been satisfied if the information is authenticated by means of a digital signature affixed in the manner provided by the Central Government. Thus, because of the IT Act, e-prescriptions have the same legal recognition in India as physical prescription, provided they are affixed with a digital signature.

Under the IT Act, “digital signature” is a signature which is supported Digital Signature Certificate (DSC). A DSC is a secured digital key provided by certifying authority to validate and confirm the identity of the person who holds the certificate. A DSC includes information such as the user’s name, pin code, country, email address, certificate issue date, and name of the certifying authority. The certifying authority provides three different classes of DSCs i.e. Class1, Class 2 and Class 3. The fundamental difference between the three classes is the level of validation of the subscriber (i.e. author) of the digital signature that has been undertaken by the certifying authority. Under Class 1 DSC, the authority does not undertake verification of the identity of the subscriber through video verification. Under Class 2 DSC, the authority requires the subscriber to prove his or her identity through video verification, but without remaining physically present before the authority. Under Class 3 DSC, the authority requires the subscriber to be physically present before it in order to ascertain the identity of the subscriber.

In most common use scenarios, including for the purpose of issuance of e-prescription, a Class 2 DSC should suffice.

It should be noted, however, that there is an apparent contradiction with respect to validity of e-prescription in the Telemedicine Practice Guidelines, 2020 (TPG). The TPG provides that e-prescriptions can be dispensed in the form of a photo, scan, or digital copy via email or any messaging platform to the patient. A photo, scan or digital copy of a prescription, is a copy of the prescription, and not the original prescription. Therefore, as a practice, while offering teleconsultations and issuing e-prescriptions, it may be prudent to adopt a Class 2 DSC to authenticate the e-prescription.

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Tele–ICU and Tele-ICU Nursing

Mr. Ajo Jose RN
Head Nurse, Tele-ICU Riyadh, KSA

Tele-ICU is a diagnosis and treatment method that makes use of videoconferencing and internet technology to provide intensive care services to patients in a remote or a location where there is shortage of intensive care doctors. It makes it possible for patients and critical care specialists in the ICU to be face-to face within seconds with high risk patients to receive medical care easily and quickly.

Most tele-ICU programs have a command center that are staffed with highly trained intensive care doctors and critical care nurses who aid patients electronically either with the help of audio connections or videoconferencing. This allows healthcare professionals to get patient data in real-time and resolve issues as soon as they arise.

Intensivists are generally very experienced in diagnosing how critical a patient’s condition is, which is helped greatly by access to vital information that is provided through the technology used in tele-ICU equipment. This helps dramatically reduce ICU complications. They are also extremely well-versed and experienced in different kinds of critical care areas that extend to pediatric critical care or pulmonary critical care.

Tele-ICU solutions can also reduce the cost of providing healthcare to those in acute need of care where there is no access to tertiary care due to lack of experienced intensivist. Providing this service also gives an additional revenue stream for the remote hospital. Overall tele-ICU care is a win-win for all be it the hospitals, doctors and patients. During the COVID pandemic tele-ICU saved millions of patients in all parts of the world and has grown exponentially.

What’s is the role of a Nurses in Tele–ICU?
From my experience I can define Tele- ICU Nursing as a combination of informatics nursing and critical care nursing. Telehealth nursing is a method of delivering care remotely through the use of technology, including mobile devices, tablets, and computers. Sophisticated telehealth encompasses more than digital appointment reminders and confirmations—it is a way to offer real healthcare assistance and support from a distance. Let’s look what are the Nursing Jobs can do from Tele-ICU Command center. Essentially a tele-ICU nurse can lessen the burden of a critical care doctor by performing certain task and constantly monitoring patients.

1. Triage: usually we consider all the ICU Patients are critical patients however there are some more critical than others. Triage of patients from most sick to less sick is defined by certain para-meters. Patients who are very sick require more close monitoring and more coordination with the doctors both at the command and remote center.
2. Patient Family Education: Basically all the Tele-ICU Nurses are well experienced nurses in critical care nursing. They have good knowledge about what happens in the ICU. Tele-ICU Nurses can conduct regular virtual conference with family members and explain about the procedures, medication being given, the ICU equipment and why they are used and the patient’s conditions. This helps the Tele-ICU specialist to devote more timein decision making and look after more patients.
3. Quality Monitoring: tele-ICU is always connected with remote ICU Medical record (EMR). Most of the Tele-ICU in the world use advanced HIS system which will shows the documentation of multi-disciplinary team. Tele-ICU Nurses can be trained to perform regular audits on these documents. In the long term this helps with standardize care, evolve protocols and improve care. This would help with the documentation for accreditation requirements ( Eg, NABH or JCI) for the hospital.
4. Monitoring and Reporting of Key Performance Indicator (KPI): ICU KPI is a well-defined performance measure that is used to observe, analyze, optimize and transform a health process. Tele-ICU Nurses can maintain statistical data of their remote ICU on daily basis, statistics includes total admissions, discharge, and average length of stay, occupancy rate, infection and mortality. All these reflect the performance of ICU and how Tele-ICU is effective. This again would help with the accreditation requirements ( Eg, NABH or JCI) for the hospital.

The above mentioned points are some of the daily routine jobs for a Tele-ICU Nurse however there are others many like updating live census, supply chain coordination between remote Projects and many others.

Tele nursing is growing along with telemedicine. Telehealth eases the impact of the nursing shortage because it provides easier access to professionals for patients.

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SHER-I-KASHMIR INSTITUTE OF MEDICAL SCIENCES (SKIMS) Integrated with Ayushman Bharat Digital Mission

SKIMS in Srinagar integrated its Hospital Information System with Ayushman Bharat Digital Mission (ABDM). It is a major step towards digitized and integrated healthcare services and will benefit general public to draw benefit of healthcare facilities in a seamless digital manner.

On the occasion SKIMS also signed MOU with J&K Bank for starting online payment system which is seen as another big step towards digitization for better patient care.

Shri. Vivek Bhardwaj (IAS), Additional Chief Secretary, Health & Medical Education who was Chief Guest on the occasion lauded the SKIMS for its robust Health Information System and said the integration of SKIMS HIS with Ayushman Bharat Digital Mission will mark a new beginning and the SKIMS will become a role model for the entire country. He emphasized the digital revolution in various aspects of life is making huge strides to ease our lives.

Director SKIMS/ EOSG Prof. Parvaiz A Koul in his address said that integration of existing HIS at SKIMS with Ayushman Bharat Digital Mission as part of Digital India Program will undoubtedly make healthcare delivery services easy and more accessible. Professor Koul while dispelling the apprehensions about digital health records said it is absolutely safe and protects privacy of the patient and will enhance efficiency of the healthcare system. He congratulated IT team SKIMS for their services and developing sound Hospital Information System which he said is one of its kind in the country.

He further added that SKIMS will soon have fully cashless transaction system and thanked J&K Bank for their constant support. He said signing of MoU with the J&K bank on this platform is the final step towards it.

Mr. Syed Shafat Hussain Rufai, Zonal Head Kashmir Central, J&K Bank who was present on the occasion assured full support and said J&K Bank will facilitate SKIMS at every step for better patient care delivery.

Mr. Farooq Ahmad Wani, Superintendent Engineer IT & Electronic Communications SKIMS highlighted the role of IT systems in SKIMS and said the department has come a long way in making system robust and efficient through IT solutions. He acknowledged the role of IT professionals in SKIMS which he said are working at multiple levels and strengthening healthcare services at SKIMS.

Dean Medical Faculty Prof. Tariq A Gojwari, Mohd Yaseen Choudhary (IAS) Mission Director, National Health Mission J&K, Medical Superintendent SKIMS Dr. Farooq A Jan , Nodal officer Ayushman Bharat Dr. G.H Yatoo and Assistant Professor Ms. Samina Mufti also spoke on the occasion.

Issued through, PR Office SKIMS

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Tripura tribal council inks deal with Apollo Hospitals for tele-medicine services

ADC executive member Kamal Kalai said, “This agreement will provide tele-medicine, tele-consultation and tele-emergency services; a tele-ICU facility administered by experts; and ambulatory services by Apollo specialists during health camps or outreach initiatives in far-flung areas. This is the first phase of our cooperation and understanding”, Kalai said.

The Tripura Tribal Areas Autonomous District Council (TTAADC) has signed a memorandum of understanding (MoU) with Apollo Hospitals to set up tele-medicine services at the tribal council-run Kherengbar Hospital at Khumulwng, 25 km from Agartala.

Speaking to IndianExpress.com, Tripura ADC executive member Kamal Kalai on Friday said the MoU was partially signed by Apollo Hospital authorities in February, when a team of the ADC visited Hyderabad. However, the TTAADC chief executive office, who was in Uttar Pradesh as the Returning Officer for the Assembly elections, returned recently and completed the MoU signing yesterday.

“This agreement will provide tele-medicine, tele-consultation and tele-emergency services; a tele-ICU facility administered by experts; and ambulatory services by Apollo specialists during health camps or outreach initiatives in far-flung areas. This is the first phase of our cooperation and understanding”, Kalai said.

Kalai also said doctors and nurses from Kherengbar Hospital will be trained in Hyderabad to learn to coordinate in virtual mode while offering treatment.

He also said Apollo is in discussion with ADC authorities to set up a unit of the hospital at a later stage in Khumulwng.

Since royal scion Pradyot Kishore Manikya Debbarma-led TIPRA Motha’s assumed power in the state’s tribal council last year, the ADC has been trying to develop its public healthcare infrastructure, including equipping Kherengbar Hospital and different healthcare installations with oxygen concentrators and other modern healthcare facilities.

“This MoU would give the ADC a special opportunity to acquire advanced medical services, especially in far-flung rural areas,” the ADC executive member said.

Tripura Chief Minister Biplab Kumar Deb inaugurated a 150 LPM oxygen plant at Khumulwng last year as part of the state government’s initiatives to build healthcare infrastructure amid the Covid-19 pandemic. The state government also announced Rs 30 crore to ensure quality public healthcare for the tribals living in the ADC areas.

One-third of Tripura’s 37 lakh population are from 18 tribal communities. Most of them live in the TTAADC, which is spread across 7,132.56 square km and covers nearly 68 per cent of the state’s geographical area…Readmore

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Telemedicine – News from India & Abroad

Artificial Intelligence Helps Treat Spinal Cord Injuries

By utilizing artificial intelligence (AI) and robotics, Rutgers researchers have stabilized an enzyme that can degrade scar tissue resulting from spinal cord injuries and promote tissue regeneration…..Readmore

Artificial Intelligence Shows Promise in Cancer Diagnosis

Scientists have explored the use of artificial intelligence (AI), deep learning (DL), and machine learning (ML) to enhance the precision and predictive power of cancer biomarkers…..Readmore

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Click here to Become a Member of Telemedicine Society of India

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Telemedicine Practice Guidelines – A Foundation Course for RMPs by TSI Faculty

To know more about the Telemedicine Foundation Course click on the link below:
https://tsitn.org/tpg-course/

TN – TSI invites all the TSI Chapters and Members to submit information on their upcoming Webinar or Events (50 words), News related to Telemedicine (200 words) or short articles (500 words) for the monthly e-newsletter. Guidelines for submission to TN TSI Newsletter- Report can be from 500 to 600 words Report Should be relevant to Telemedicine or Medical Informatics No promotion of self or any product Avoid plagiarism All references should be included Provide any attributions Visuals are welcome including video links Send full authors name, degrees, affiliations along with a passport sized photograph of good resolution. If multiple authors only main author photo to be sent.

Submission may be sent to – tsigrouptn@gmail.com
Editors reserve the rights for accepting and publishing any submitted material.

Editor in Chief – Dr. Sunil Shroff
Editors – Dr. Senthil Tamilarasan & Dr. Sheila John
Technical Partner- https://www.medindia.net

Click Here to Download PDF Version

Telehealth Newsletter

Official Newsletter of Tamil Nadu Chapter of Telemedicine Society of India

What is New? This issue contains two important reports about the remarkable progress.made with Tele-ICU care during the ongoing pandemic. Tele-ICU is the best example of telemedicine not only saving lives but also making access to acute care possible in remote locations at an affordable cost. The average cost of care is atleast 50 to 60% less than the cost of care in a tertiary set up. However there are some challenges with the tele-ICU care as the current telemedicine guidelines falls somewhat short for this type of care and require more clarity on the regulations in areas such as the consent process and also provide a list of life saving medications that can be administered by remote trained health care workers (not RMPs) under the instructions of the ICU specialists. This empowerment will truly benefit the telemedicine ecosystem and the large rural population of the country. Thank You Dr. Sunil Shroff Chief Editor President – TN Chapter – TSI

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Technology Transformation of Critical Care

Dr. Dhruv Joshi, M.D. ABIM (Pulmonary, Critical Care, Internal Medicine)
CEO & Co-Founder, Cloudphysician

Introduction

Cloudphysician is a healthcare delivery company that leverages technology to provide access to high-quality critical care to hospitals across the country using technology. Shortage of trained medical personnel and gaps in the delivery of high-quality critical care are a universal problem. Cloudphysician’s Care Center in Bengaluru is staffed 24/7 with a highly qualified and trained critical care team that includes trained intensivists, critical care nurses, pharmacologists and dieticians. The multidisciplinary clinical team uses RADAR, their smart ICU platform, to connect to hospital bedside teams in ICUs to oversee and manage the care of critically ill patients across multiple regions.

RADAR incorporates automation, communication, real time video, data analytics and AI/ML to help expert care providers connect to and improve the quality of care for patients.

Success stories

Hospitals served by Cloudphysician’s highly specialized team have seen an improvement in quality of care. For instance, a multispeciality hospital in North India collaborated with Cloudphysician to manage their patients. The hospital had a high patient intake and were facing difficulties with nighttime patient care. Cloudphysician tele-critical care team worked hand in hand with consultants and nurses at the hospital to provide quality and evidence based care. Availability of an intensivist 24/7, proactive monitoring and institution of quality protocols with respect to antibiotic usage, infection control practices and hand hygiene led to an improvement in patient outcomes including reduction of ICU mortality rate by half.

In another example at a multispeciality hospital in a tier 2 city in South India, an elderly woman was admitted with an altered level of consciousness. Her work of breathing (WOB) was very high, and she was immediately intubated and shifted to the ICU. An incorrectly placed endotracheal tube led to a collapsed left lung. The vigilant eye of the tele-critical care team immediately asked for an X-ray and picked up the incorrectly located tube, following which the intensivist immediately guided the hospital team to reposition the tube and re-expand the lung. Within 30 minutes of corrective actions the vital functions returned to normal. The collaborative effort saved the patient’s life who went on to make a full recovery.

National presence

Across 15 states in India, Cloudphysician has taken care of over 30,000 patients in critical care settings. To date, we have successfully equipped healthcare providers with advanced adult critical care support in not just multi-specialty hospitals but also medical and surgical focused single-specialty hospitals. The model is designed for easy adoption even in resource-constrained settings. We have collaborated with over 65 hospitals serving over 1000 ICU beds ranging from community hospitals in tier 1 cities like Bengaluru and Mumbai to hospitals in remote areas of Assam. The solution includes extensive upskilling and training programs. The clinical teams at our partner hospitals undergo regular upskilling programs allowing them to manage more complex critically ill patients and ensures better patient outcomes.

The model has resulted in the creation of centers of critical care excellence, where the partner hospitals have been able to serve the communities, reducing the need for patients to be transferred to other locations and making quality care more accessible for patients and their families. The 24/7 intensivist led vigilance and evidence-based treatment plans allow peace of mind for the hospital consultants and specialists. Overall, a reduction in medical errors was observed; better and faster response to emergencies and better implementation of protocols that are appropriate to the setting were seen.

Cloudphysician had onboarded 14 hospitals during the first and second wave of COVID-19 pandemic in India managing over 400 ICU beds. We have been a proud recipient of CAWACH grant from the Department of Science and Technology, GoI, for supporting COVID-19 response. We were also the finalists at Ayushman Bharat startup challenge and Market Access Program. For connecting COVID-positive ICUs during the second wave in India, we were felicitated by the Government of Maharashtra and the Maharashtra State Innovation Society.

About the author:

Dr. Dhruv Joshi is the co-founder and CEO of Cloudphysician. He trained in Pulmonary and Critical Care at the Cleveland Clinic Foundation, USA.

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eACCESS : Surfing the stormy waves of the pandemic

Dr. Sai Praveen Haranath MBBS,MPH,FCCP
American Board Certified in Internal Medicine, Pulmonary and Critical Care Medicine
Senior Consultant Pulmonologist & Critical Care Specialist
Medical Director, Apollo eACCESS TeleICU Service, Apollo Hospitals, Jubilee Hills, Hyderabad, India.

 

The eACCESS program (Apollo Electronic Critical Care and Emergency Services) at Apollo Hospitals has been managing critically ill patients remotely for several years. During the COVID pandemic a rapid pivot was made to assist in COVID triage, monitoring and treatment of patients who were positive for the SARS-COv2 infection.

Patients all over India were evaluated for COVID symptoms using the same national consensus protocol to manage our bedside patients within the hospital group. Over 50 versions of the treatment plan were used as the evidence and science of COVID care evolved. Remote sites benefited from the advances instantly and knowledge sharing and transfer was immediate. While the eACCESS program managed traditional ICU patients, during COVID many new innovations were designed and tested. The ecosystem had the support and guidance of upper management and allowed the group to function in a nimble manner despite being a part of a large corporate hospital group with multiple stakeholders and processes.

There were three key areas that we focused on which allowed the concept of tele-ICU care to become socialized and accepted even in areas that had rudimentary critical care.

1. Education on critical care principles
2. Management of the spectrum of respiratory failure
3. Advanced consultation with coordination of escalation in care

Education of external non-Apollo remote sites as well as internal sites has been ongoing since the evolution of the tele-critical care program. During COVID this took on an urgency due to the rapid change in treatment protocols. Large public sector units required remote guidance for COVID triage and care. On a national scale we coordinated with the different units of Apollo Hospitals Group including remote care, bedside care, paramedics, lab services and information technology . Using this process we had regular didactic as well as on the job training of nurses, junior doctors and ancillary personnel located in over 27 locations around India.

Almost 17,000 tele-critical care patients have been managed in one external hospital group alone. Internal monitoring of isolated COVID patients was also done for our own hospital system .The acuity of illness as expected fluctuated with the waves of the pandemic. Respiratory failure was widespread but many patients only required oxygen and titration of treatment based on oxygen saturation was made. Likewise evaluation of cause of hypoxia especially related to the possibility of coagulopathy was also done using point of care diagnostics. High flow oxygen titration, non-invasive ventilator initiation as well as adjustment of invasive ventilators were managed remotely. Using high fidelity cameras ventilator waveform troubleshooting was routinely done. Direct interaction with registered medical practitioners and nurses at the bedside has been an integral part of the process.

There were many remote sites with complex respiratory failure including ARDS with septic shock who had no prior experience handling such sick patients. Ad hoc rapid connectivity was established and triage for ECMO as well as stabilization prior to transfer was arranged. Several centres around India were able to save patients with expert help in evidence based critical care and standard of care measures. Many referrals were initiated by patient relatives themselves and eACCESS teams would contact the bedside providers for permission to virtually manage their patients in coordination with the existing team. Fortunately all locations were open to coordination and communication.

I bring up this point because the key to a successful tele-critical care program is open communication and redundant systems. In a traditional business development process there was a linear approach where remote sites or our program would discuss the feasibility and need for remote critical care. This required a certain amount of education and awareness at both sides. Remote doctors who were often the owners of the hospitals needed to see value that was financial as well as adding to the services provided from their site. Our program likewise had to understand the niche needs of each center and communicate this effectively.

The latest in this progressive remote care process has been the desire to reach out to as many smaller sites as possible to begin a process of improved equity in critical care access. With this in mind we have enrolled over 180 hospitals nationally with a comprehensive care model where critical care is one part of this engagement. Covering over 600 ICU beds the model seeks to be inclusive as well as cost efficient. The definition of critical care may need to change as patients may need intensive care anywhere, anytime. Using remote technology as well as a user friendly intuitive electronic medical record, we are now able to deliver world class care.

Our current focus is on standardization of care protocols and incorporating into workflows. We are also actively evaluating our outcomes and processes and trying to share our learnings through publications and other venues. The core value of delivering exceptional care to everyone is possible with remote care and especially remote critical care when lives are truly at stake. Doing this with empathy is an art and a skill that will be great to disseminate widely as the need is immense and immediate.

Reference:
1. https://www.apollohospitals.com/departments/critical-care/download-resources/news-letter/
2. https://www.theweek.in/theweek/cover/2022/01/15/apollo-hospitals-has-played-a-key-role-in-mainstreaming-telehealth-services.html
3. https://hlh.who.int/learning-briefs/electronic-intensive-care-units—a-model-of-critical-care-delivery
4. Haranath SP, Ganapathy K, Kesavarapu SR, Kuragayala SD. eNeuroIntensive Care in India: The Need of the Hour. Neurol India. 2021 Mar-Apr;69(2):245-251. doi: 10.4103/0028-3886.314591. PMID: 33904432.

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HTIC HEALTHCARE CONCLAVE – TELEMEDICINE

Reports By – Ms. Harshini & Ms. Sumithra
Lead Program Managers,
Indian Institute of Technology Madras, Healthcare Technology Innovation Centre
Email – impact@htic.iitm.ac.in

 

The HTIC Healthcare Conclave is conducted once in every quarter. The aim of this series is to bring successful entrepreneurs, Technical and Business experts from different domains under health care to share insights and to discuss the upcoming trends, Innovation, technologies, and bottlenecks. The conclave brings best minds in the medical and healthcare industry, to share the progress and the challenges in the different sectors.

The January 2022 conclave was conducted in collaboration with TSI – TN chapter, comprised of two panel discussions, two expert sessions and start-ups demonstrations in Tele Health. (see poster below)

A Keynote Address was delivered by Dr V Mohan, Chairman, Dr Mohan’s Diabetes Specialities Centre & Director, Madras Diabetes Research Foundation, Padma Shri Awardee in which he gave an overview on the Role of Telemedicine in Diabetes. The next part of the session included Panel Discussion on the topic Telehealth – Practitioner’s perspective and Patient experiences where we had diverse set of speakers from doctors to Startups, chaired by Dr T. Senthil, Founder & CEO, Welcare Health Systems Pvt Ltd. The panellists included Prof. K.Ganapathy, Member of Board of Directors. Apollo Telemedicine Networking Foundation & Apollo Telehealth Services, Dr.S. Dheeraj Krishnaa,Head Telemedicine-Star Health Insurance & Dr Dhruv Joshi, CEO & Co-founder, Cloudphysician. The discussion included the impact of Telemedicine in our day-to-day life and milestones that it must overcome for better performance. Further to that we had Expert Talks by Dr.Sunil Shroff, President, TSI TN Chapter, Senior Consultant Urologist & Transplant Surgeon and Prof Dr S.Natarajan, Chief Clinical Services & Chief Vitreo Retinal Services, Aditya Jyot Eye Hospital (A unit of Dr Agarwal’s Eye Hospital) Mumbai, President Teleophthalmology Society of India, Padma Shri Awardee on Understanding Telemedicine Requirements & Regulations and Teleophthalmology for Blind Free India respectively. The last part of the session included a panel discussion on the topic Innovation & Practices in Telemedicine chaired by Ms Padma Chandrasekaran, Angel Investor and Management Advisor. This panel was designed in a way to bring out the use of Telemedicine in various fields which included Radiology, Ophthalmology, ICU, ENT, etc. The panel included Dr Amit Gupta, Radiologist, Founder, AIRMED PATHLABS, Dr. T. Senthil, Founder & CEO, Welcare Health Systems Pvt Ltd, Dr.Sheila John, Head of Teleophthalmology, Sankara Nethralaya, Dr.Vidya Ramkumar, of Speech, Language & Hearing Sciences, Sri Ramachandra Faculty of Allied Health Science and Mr Harsha Muroor, Founder & CEO, Teslon Technologies Pvt Ltd. We also had start-up demonstrations where we had 4 start-ups to show a demo of their product to the crowd.

The Conclave gave an overall view on how the pandemic has changed life digitally and adoption in healthcare in Telemedicine.

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Rights of Patients vs. Rights of Doctors in Online Consultation

Anay Shukla
Founding Partner, Arogya Legal – Health Laws Specialist Law Firm
Saloni Kedia
Associate, Arogya Legal – Health Laws Specialist Law Firm

 

Telemedicine was measured experimental few years ago but with the progression in technology it is a reality today. However, it has its own shortcomings. One of the crucial hurdles is the lack of awareness and certainty of rights amongst the patients and doctors in the practise of telemedicine. Both the patient and the physician are unclear about the standard of care to offer and how to defend his or her rights when using telemedicine. Below given are some of the rights that can be exercised by patients and doctors while interacting.

Patient and doctor identification

During the first consultation with the doctor, the doctor has a right to verify the patient’s identity to his or her confidence by asking for the patient’s name, age, address, contact, email address or any other relevant identification. However, the same is not required under a follow-up teleconsultation but, if in question; the doctor should authenticate the patient’s identification, just as he or she did during the initial visit.

Moreover, it is also the duty of the doctor to inform patient of his/her identity and qualifications before beginning any teleconsultation which in turn is the absolute right of the patient to identify the credibility of the treating doctor.

Right to choose the appropriate mode of consultation

For patient consultation, a doctor can choose any medium as a matter of right. However, before commencing with the teleconsultation, the doctor should use his or her prudent judgement to determine if such medium is suitable and in the patient’s best interests. Although patient has complete right to opt for teleconsultation, but it is again the right and liberty conferred to doctor to choose the appropriate medium for teleconsultation and decide whether to evaluate the patient in person or remotely on case to case basis.

Right to second opinion and discontinuance of teleconsultation

The patient has an absolute liberty to go for second opinion for the line of treatment or diagnosis offered by the treating doctor and the treating doctor has no authority to question for the same. Further, the patient also has a right to discontinue the teleconsultation at any time if they wish to do so.

Right to access to relevant medical information

The doctor has a complete right to ask for pertinent information from the patient during the teleconsultation before making any diagnosis or treatment decision. On the other hand, it is the patient’s duty to provide enough correct information to the doctor as it is the patient who will be accountable for the authenticity of the information exchanged with the doctor. Moreover, the doctor also has right to obtain additional medical information from the patient during the course of treatment if needed.

Patient’s sensitive data and consent

It is patient’s right to have its personal sensitive medical information to be protected when shared with doctor during teleconsultation. The doctors as a mandatory obligation should never divulge or share any patient’s information with any third party without the patient’s prior written consent.

Right to verification of the Caregiver

Before giving teleconsultation for a minor or incapacitated person, the doctor has a right to verify the caregiver’s identification and authorisation by way of any signed authority letter given by the patient or his/her legal representatives or any government proof that verifies patient’s relationship with the caregiver for ethical teleconsultation and in the best interest of the patient.

Rights under emergency situation

Needless to mention, it is the right of the patient to have access to teleconsultation in emergency situation. However, this mode can only be used if it is the only method to deliver timely care. Further, it is also the right inferred to the doctor to restrict its emergency teleconsultation to first aid, life-saving procedures, counselling, and referrals thereby giving recommendation or directive to the patient or his/her caretaker to check with the doctor in person as soon as possible.

Right to prescription, invoice and fees

The doctor has a right to charge for Tele-consultation at a reasonable rate and in turn it is the right of the patient to have a receipt or invoice issued in exchange of the fees. The patient also has the implied right to have appropriate prescription from the treating doctor with respect to diagnosis, treatment or medication, if any.

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Cabinet approves implementation of Ayushman Bharat Digital Mission with a budget of Rs.1,600 crore for five years

Highlights:

• ABDM will improve equitable access to quality healthcare by encouraging use of technologies such as telemedicine and enabling national portability of health services
• Citizens will be able to create their ABHA (Ayushman Bharat Health Account) numbers, to which their digital health records can be linked

The Union Cabinet, chaired by Prime Minister Shri Narendra Modi has approved the national roll-out of Central Sector Scheme, Ayushman Bharat Digital Mission (ABDM) of Ministry of Health and Family Welfare, Government of India, with a budget of Rs.1,600 crore for five years. The National Health Authority (NHA) will be the implementing agency of Ayushman Bharat Digital Mission (ABDM).

Digital health solutions across healthcare ecosystem have proven to be of immense benefit over the years, with CoWIN, Arogya Setu and eSanjeevani further demonstrating the role technology can play in enabling access to healthcare. However, there is a need to integrate such solutions for continuum of care, and effective utilization of resources.

Based on the foundations laid down in the form of Jan Dhan, Aadhaar and Mobile (JAM) trinity and other digital initiatives of the government, Ayushman Bharat Digital Mission (ABDM) is creating a seamless online platform through the provision of a wide-range of data, information and infrastructure services, duly leveraging open, interoperable, standards-based digital systems while ensuring the security, confidentiality and privacy of health-related personal information.

Under the ABDM, citizens will be able to create their ABHA (Ayushman Bharat Health Account) numbers, to which their digital health records can be linked. This will enable creation of longitudinal health records for individuals across various healthcare providers, and improve clinical decision making by healthcare providers. The mission will improve equitable access to quality healthcare by encouraging use of technologies such as telemedicine and enabling national portability of health services.

The pilot of ABDM was completed in the six Union Territories of Ladakh, Chandigarh, Dadra & Nagar Haveli and Daman & Diu, Puducherry, Andaman and Nicobar Islands and Lakshadweep with successful demonstration of technology platform developed by the NHA. During the pilot, digital sandbox was created in which more than 774 partner solutions are undergoing integration. As on 24th February 2022, 17,33,69,087 Ayushman Bharat Health Accounts have been created and 10,114 doctors and 17,319 health facilities have been registered in ABDM.

Not only will ABDM facilitate evidence-based decision making for effective public health interventions, but it will also catalyse innovation and generate employment across the healthcare ecosystem…Read More

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Telemedicine – News from India & Abroad

India

Ayush Ministry Gets Rs 3,050 Crore in Union Budget FY23

Ayush Ministry has been allocated about Rs 3,050 crore this year in the Union Budget 2022-23. The Budget 2022-23 was presented by Union Finance Minister Nirmala Sitharaman on Tuesday. The budget allocation will help the Ayush in the upgradation of its hospitals and dispensaries…..Readmore

Indian Government Mandates QR Codes for Drug Packages

Indian government has made QR (quick response) codes mandatory on packages of drug manufacturing ingredients to crack down on fake medicines. The Union health ministry gazette notified guidelines, saying “every active pharmaceutical…Read More

International

Artificial Intelligence (AI) — Future of Neurosurgery?

Technical performance and learning outcomes during simulated brain tumor removal may be enhanced by artificial intelligence (AI) as per a study at the Neurosurgical Simulation and Artificial Intelligence Learning Centre at The Neuro (Montreal Neurological Institute-Hospital,…Read More

Advancements in Facial Recognition Technology

Neural processing techniques allowed capturing three facial expressions by triggering actions in a VR setting as per a study published in the International Journal of Human-Computer Studies. Our face can unlock a smartphone, provide access to a secure building…Read More

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Click here to Become a Member of Telemedicine Society of India

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Telemedicine Practice Guidelines – A Foundation Course for RMPs by TSI Faculty

To know more about the Telemedicine Foundation Course click on the link below:
https://tsitn.org/tpg-course/

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TN – TSI invites all the TSI Chapters and Members to submit information on their upcoming Webinar or Events (50 words), News related to Telemedicine (200 words) or short articles (500 words) for the monthly e-newsletter. Guidelines for submission to TN TSI Newsletter- Report can be from 500 to 600 words Report Should be relevant to Telemedicine or Medical Informatics No promotion of self or any product Avoid plagiarism All references should be included Provide any attributions Visuals are welcome including video links Send full authors name, degrees, affiliations along with a passport sized photograph of good resolution. If multiple authors only main author photo to be sent.

Click Here to Download PDF Version

Telehealth Newsletter

Official Newsletter of Tamil Nadu Chapter of Telemedicine Society of India

What is New? The Omicron wave is yet another reminder that the uncertainty of this pandemic continues to haunt us but now with tele-health ecosystem getting established, the challenges are less in managing and providing care. The importance of telemedicine for Indian healthcare sector was further stressed by our Union Minister Dr. Jitendra Singh says and he said ‘Tele-medicine Technology is going to be the Main Pillar of India’s Future Health Care System.’ The Consultation Paper on Proposed Health Data Retention Policy that opened out the discussion and asked for suggestions and Recommendations last month was an interesting exercise. We from Tamil Nadu & NCR Chapter of Telemedicine Society of India sent our recommendations to the National Health Authority. It makes interesting reading hence we have enclosed it in the newsletter. Thank You Dr. Sunil Shroff Chief Editor President – TN Chapter – TSI

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Union Minister Dr Jitendra Singh says, Tele-medicine technology is going to be the main pillar of India’s future health care system

Highlights:

• Dr Jitendra Singh launches Tele-digital Health Pilot Program at BHU, Varanasi
• The project starting in three districts of Varanasi, Gorakhpur and Kamjong in Manipur will cover 60,000 patients in the initial phase
• Minister says, project to generate Electronic Health Record (EHR) for Indian population
• Tele-medicine could save India between 4-5 billion US dollars every year: Dr Jitendra Singh

Union Minister of State (Independent Charge) Science & Technology; Minister of State (Independent Charge) Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh today said that Tele-medicine technology is going to be the main pillar of India’s future health care system.

Launching the Tele-Digital Healthcare Pilot Program at BHU, Varanasi, Dr Jitendra Singh said, innovative healthcare solutions like Tele-medicine could save India between 4-5 billion US dollars every year and replace half of in-person outpatient consultations. The Minister said that Prime Minister Narendra Modi’s Digital Health Mission is the next frontier to ensure healthcare delivery is accessible, available, and affordable to all, particularly the poor living in rural and inaccessible terrain. He said, Telemedicine in the country has proven to be cost effective by about 30% less than equivalent in-person visits.

Dr Jitendra Singh said that though Telemedicine technology was in vogue for quite some time in the country, but it got a fillip in post-COVID era and in the wake of PM Modi’s push to Digital Health Ecosystem in India.

Referring to Drone delivery of vaccines in some parts of India, the Minister said, with rapid advancement in technology, Robotic Surgery will also become a reality very soon and future doctors will increasing don the mettle of Tele-Doctors.

Pointing out to very low doctor-patient ratio in India that is about one per 1,457 Indian citizens, Dr Jitendra Singh said, Tele-medicine is no longer an option but a necessity. He said, about 65 percent of India’s population that lives in rural villages, where the doctor-patient ratio is as low as one doctor per 25,000 citizens and therefore they must get best of medical advice from doctors based in towns and metropolitan cities. He said, Telemedicine will not only help the patients save their time and money, but also the doctors who can quickly assist their patients over a call for the same and actively engage in promptly treating patients with major ailments.

Dr Jitendra Singh said, the project starting in three districts of Varanasi, Gorakhpur and Kamjong in Manipur will cover 60,000 patients in the initial phase and it will be scaled up gradually to cover the entire country in the coming years. Technology Information, Forecasting and Assessment Council (TIFAC), an autonomous body of Department of Science and Technology at the Centre has designed a pilot Tele-diagnostics project in collaboration with IIT Madras-Pravartak Foundation Technologies & CDAC Mohali. This will also generate Electronic Health Record (EHR) for Indian population.

The Minister said, the project is a scalable pilot PLUG and PLAY model oriented to provide quality medical care to underprivileged women and children living in remote areas at affordable costs. The key activities include examination of the patients: women/ children with wearable devices, transferring the health data record through the e-sanjeevani cloud to a pool of doctors for analysis, and concurrently for development of EHR. The parameters that would be analysed include: ECG, Heart Rate, Blood Pressure, Lipid Profile, Haemoglobin & Foetal Doppler.

It may be recalled that Dr Jitendra Singh has established tele-consultation facility in his Lok Sabha Constituency of Udhampur-Kathua-Doda from his MP-LAD Fund, in the District Hospital Udhampur with all the Panchayats connected with it and it is being monitored on a regular basis.

Dr Jitendra Singh said that Prime Minister Narendra Modi has given very high priority to the Health Sector and this year’s budget increased the spending on healthcare by 137%, which is in line with industry expectations of 2.5%-3% of the GDP. The Minister informed that India will spend Rs 2.23 lakh crore on healthcare this fiscal including Rs 35,000 crore on Covid-19 vaccines.

The Minister said that various health care schemes launched by Modi Government such as PM Ayushman Bharat Health Infrastructure Mission, Ayushman Bharat Jan ArogyaYojana, Ayushman Health and Wellness Centres, Pradhan Mantri Bhartiya Janaushadhi Pariyojana (PMBJP) and Ayushman Bharat Digital Mission have made healthcare facilities accessible and affordable to millions of poor people in the country. Read More

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Consultation Paper on Proposed Health Data Retention Policy

Recommendations from Tamil Nadu Chapter & NCR Chapter of Telemedicine Society of India hat was sent to the Joint Director (Coordination),National Health Authority Delhi

2.4 Key Issues for Consultation

1. Whether there is a need for a Health Data Retention Policy and will Indian healthcare ecosystem benefit from such a Universal Data Retention Policy and what should be the key elements of this policy?

Ans. Yes this is indeed required with advent of digital health and to make it uniform. Though we have had a late start in India, however we can learn from experience of other countries and avoid their errors

The key elements of the policy should be as follows –
Structure

1. Formulate an independent body with reps from govt and non-govt organisations
2. Invite a few stakeholders from some leading countries on the board Focus
3. Interoperability of such data
4. Define data types and subtypes and give each weightage for storage
5. Broadly define acute care vs chronic care – more so with the increasing burden of NCDs. There is a need to store chronic care data for longer

2. How should the guiding principle of this policy be determined for the benefit of stakeholders and ease of adoption by varying sizes of entities deciding to opt in for ABDM?

1. Keep the policy flexible with a review every five years,
2. Storage should be in digital format,
3. Irrespective of size of entity storage time should be the same especially if it means data sharing

3.2 Key Issues for Consultation

1. As per Option 1, it has been proposed that the policy would be applicable to all healthcare entities from health data retention perspective. As per Option 2, the policy will be applicable only to entities participating in ABDM? Which would be a better option for the scope of the health data retention policy?

Ans. This has to be work in evolution. Ideally option 2 should be possible but this can become a nonstarter considering the complexity of the current healthcare infrastructure and digitations and lack of standards

Our recommendation the policy will be applicable only to entities participating in ABDM to start with an objective to integrate other entities in future.

As GoI is going to be both the provider and the payer ( through its universal health insurance schemes) it will not be too difficult to set standards and have a uniform system.

After the initial learnings it can recommend other entities too join.

However an option can be provided to all entities to join without making it compulsory

2. How such a policy should be implemented given limitations in terms of infrastructure, capability, and sufficient understanding of health data in the healthcare ecosystem?

This will take time but then following would be required-

1. Regular seminars and educating healthcare professionals and managers
2. Setting minimum standards requirement and making this a requirement for accreditation for health insurance claims, NABH and NABL

3. As ABDM has a provision for opt-out, in such a scenario what may be the possible implications from the perspective of health data retention?

Ans. This has been answered in the first question. A flexible approach would help stakeholders understand and appreciate the importance of data harmonisation and data retention. It would help avoid fear psychosis, would give time and feedback of what is implemented and make changes in the policies.

Having the payers on the side of the GoI would also help entities to fall in line.

However, where ever the GoI is a stakeholder as a payer and provider – it should be made compulsory and no opt out option should be provided.

4.8 Key Issues for Consultation

This is the most important chapter of the current document. What must remember is that so far the hospitals have followed a physical format of preservation of data. While this has certain advantages in a hospital setting for a follow up system for medical professionals but it adds costs for physical storage, retrieval, classification and maintenance.

This has resulted in many hospitals not having a medical records section at all resulting in patients carrying their medical file from hospital/doctor to another hospital/doctor.

The digitation of records help the whole ecosystem and creates efficiency in the it.

1. Should a blanket retention duration be adopted for all health records in India or different schedules be defined as per a classification? Which is a better approach of retention?

Ans. If blanket retention is followed it would avoid much confusion and discussion.

The number of years for data retention are random and there are no studies that these periods make any sense in the context of data retrieval or other requirements and these are based to lessen the physical storage burden. However, with digitisation of data and the cost of the same coming down, a rethink is required as this is a new paradigm we are addressing and has no comparison to the physical world.

2. How granular should data classification be? Is more granularity required beyond that presented in the sections above? Addressing this aspect of the Health Data Retention Policy would help assess whether minimalist data classification – pertaining only to inpatients and outpatients – would suffice the purpose of health data retention. A minimalist data classification would have both advantages and disadvantages. Please suggest your view in this regard.

And 3. How in your view will a detailed granular data classification enable a better health data retention? Please suggest your view on the classification of health record types as proposed above or if any further granularity is necessary and what are the overarching benefits for different stakeholders?

Ans. Most health data are interlinked from point of patient care and really subclassifying again applies better when there is a physical need of storage of such data.

A new paradigm of data classification will emerge in the digital world. It may be defined as a health condition being cured or not cured. Being acute and cured or acute and not cured or chronic and cured or chronic and not cured.

Again, if blanket retention is followed granularity of data would have not much meaning

4. What should be the ideal duration for these different health data types?

Ans. Different countries follow different timelines and this is random depending on investment in medical record section.

It is generally recommended that the Personal health record should be available for lifetime hence why should other data retention be looked at differently.

UK follows 20 to 25 years. We currently feel this should be the minimum time of retention with a recommendation for it to be ideally for lifetime.

We need to look ahead and serve the new generation borne in the digital age. For a child born today, 10 years of data retention would be meaningless. For someone with chronic care one can’t delete data that goes beyond 10 years.

At this stage as said earlier, the minimum period should be defined as not less than 20 years and recommended for lifetime. A review should be possible in time to come. 10 years is too short a time.

5. While ABDM proposes that all entities opting to join NDHE must be able to retain health data in electronic format, and other entities of the healthcare ecosystem may consider physical or original formats, what options should be made allowable as part of the policy being proposed? Health data records can be only digital, only physical, or combination in any hospital. Accordingly, the question arises whether all the above considerations should fall under one policy or under separate/independent policies?

Ans. Digital format should be compulsory and physical should be optional. A uniform policy would cause less confusion and also be a trigger for the much required change.

6. Should there be a provision for extension of duration or retention of health data under the policy being proposed? What considerations should be made in defining the guidelines, allowing for such an extension?

Ans. Keeping it flexible is the key as time would be required for change. However, at the same time to quicken the process Incentives or a reward system could be created to hospitals, entities, states, cities etc that adopt and implement the change.
In fact, as a starting point all smart cities policies should have this policy as one of the pre-requisites.

7. Who shall have the apex authority to oversee and implement health data retention? Which entity as part of the ecosystem should be rolling out this policy at the macro-level?

Ans. Initially the National Digital Health Authority should be in charge, however creating an independent body with key stakeholders would be ideal under the National Digital Health Authority.

8. How can smaller clinics or centres, both public and private, build capability in a timely and cost-efficient manner to take responsibility of data retention for long time periods?

Ans. The health insurance in the country already has certain requirements and many smaller clinics are slowly adopting some of these requirements. Most will eventually have to fall inline or the larger good.

Hospitals with less than say 25 beds maybe given a longer gestation period for adoption.

9. How can business continuity be ensured in case of fall of the establishment, platform or service providers?

Ans. This is going ot be challenge and requires further deliberation.

In case of closure of an establishment all the data should be transferred to a central repository which can be state or central driven and a mechanism would need to be devised.

Questions to be answered –

• Format of such a body
• If the data is in physical format who would bear the cost of digitisation
• Method of usage of such data

5.5 Key Issues for Consultation

1. Will the governance model as per Health Data Management Policy be sufficient for the retention policy?

Ans. There needs to be audit system by third party that needs to be built in to ensure trust, compliance and accountability

2. How will the policy regulation be enforced and what should be the structure across relevant entities responsible for retaining the health data?

Ans. This would require to be implemented as addendum to many regulations.

Some of these would need to be part of the regulatory structure of PDP Bill on data protection after it is passed by the GoI

3. How should the implementation of the policy be done in case the policy is made applicable for the ecosystem beyond ABDM?

& 4. Is there an alternative model or policy approach which could be considered?

Implementation of the policy will happen if it becomes part of a regulatory requirement.

A start needs to be made and it needs to evolve and change from time to time. There are no perfect policies or perfect implantation and one cannot have all the answers to various questions that crop up.

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A Unique Blended Mental Health Support Delivery Model

Smriti Joshi, MBPsS, M.phil in Clinical Psychology
Advanced Certified Telebehavioral Health Professional (www.telehealth.org) | Lead Psychologist & Member Board of Directors, Wysa

 

In-person mental health support is not replaceable yet it cannot scale enough to address this rapidly increasing need to provide mental health support to this growing public mental health support crisis. (AI)-enabled, empathetic, and evidence-driven conversational agents are now being considered a way to rapidly scale mental health support provision, augmenting existing mental health services. Wysa is one of the world’s leading solutions in this space, with 4 million users served, who have had 485 million conversations in 65 countries.

Wysa was founded in 2016, and I am part of the 5 member founding team.

A. Wysa Introduction & Background
Wysa ‘s service model can be best imagined as a unique 3-layer ‘pyramid of care’, based on an anonymous, text-based app interface that can create custom care pathways. App users get help through –
(1) an emotionally-intelligent AI-CBT delivering chatbot providing 24X7 support,
(2) a library of evidence-based self-help tools and techniques to help build resilience.
(3) online therapy with professional clinical and counselling psychologists.

The model is affordable (cost of triage can be 90% lower), scalable (It can support a 4 million user base with a 70 people team), and flexible to integrate with existing service ecosystems; so it is very suitable for early stage intervention, and support at a population level.

The AI is built inhouse, and tuned for emotional intelligence, delivering evidence-based AI-driven Cognitive Behavior therapy (AI-CBT). Wysa allows for free text input which makes the conversation empathetic allowing for a richer user experience. Wysa’s 100+ NLP models, built on 485 million+ conversations, make its ‘listening’ ability unique and the best in the world today. This AI meets global Clinical Safety standards, are ISO certified, and is explainable using non-generative models that can be audited for clinical safety.

B. Global Leadership
Wysa is a global leader in conversational AI for behavioral health and has already helped improve mental health care for over 4 million individuals across 65 countries. It is the preferred digital behavioral health partner for organizations like Accenture, Aetna, Travelers, and the National Health Service (NHS) in the UK, and the Ministry of Health in Singapore.

Wysa is rated #1 at 93% by ORCHA, the NHS digital app evaluation agency – the highest across all categories – including a 100% on clinical assurance.

It has recently won the NHS NIHR AI Award, aims to accelerate the testing and evaluation of AI technologies in the NHS so patients can benefit from faster and more personalized diagnosis and greater efficiency in screening services.

• NHS Featured App for Covid: link
• NHS ORCHA Best App in Health & Care (ORCHA is the NHS digital health solution evaluation agency): link
• Forbes Top 5 Innovations in Mental Health 2020: link
• Google Play Best App 2020
• CB Insights 25 Technologies Changing the Post-covid World: link
• Cincinnati Children’s Hospital (US) Recommended solution for Covid management: link
• ORCHA 10 Best Apps to Manage Long Covid: link

Wysa’s efficacy for managing depression has been established through a peer-reviewed study published in JMIR, the world’s top e-health journal. We are currently running clinical trials with Harvard Medical School, Columbia, Cambridge, Washington University and the NIHR in the UK: 10 other research papers are underway, and will be published in 2022.

C. My Role & Contributions
The last 6 years of working at Wysa have been the most productive and fulfilling years of my career as there has been immense learning around how AI and machine learning can make healthcare more accessible and scalable and bridge the existing gap in service provision due to various challenges.

Apart from being part of Wysa’s founding team and serving on the Board of Directors, I have set up a 30-people clinical and therapist team that supports clients from India and 30 other countries using Text based and Audio-video counselling and psychotherapy – starting in India, we now have clinical team members in the US and UK. In addition to clinical inputs for product design for our AI platform, the team has also completed more than 10,000 therapy sessions in the past 3 years with a 95% client approval rating.

In addition, I have been the company’s senior representative at Swasth Alliance, an public-private partnership between the Ministry of Health & Family Welfare, Govt of India, and a consortium of startups in the Indian ecosystem coming together to serve the country during Covid. I am also part of the leadership team driving Wysa’s response to the mental health challenge brought upon by India’s third Covid wave, through a partnership with ACT Grants (a multiparty donor consortium) and the Govt of India.

The burden of care on health care professionals is immense. While setting up a team for remote delivery services, especially during the recent covid-19 waves, where psycho-therapy providers themselves were struggling with covid-19 related concerns, I developed a keen interest in an area often neglected by practitioners themselves- compassion fatigue and burnout in health care providers.

Ensuring my team’s well being and building team resilience became my key focus and I ensured that this work was carried out via an action based research effort at Wysa.

We are creating new models of tele-therapy that combine human support with AI-led CBT, that are cutting-edge and unique and our unique culture, ethos and spirit of service are being recognised in clinical and practitioner communities within tele-therapy globally. I have been invited to offer mentoring and support to aspiring psychologists from across the world via this https://www.therapistsintech.com/ to assist them in their phase of transition from making a shift from in person clinical practice or academia to delivering services via online modalities and also helping platforms build resilient remote service delivery teams, especially in the wake of covid-19. These efforts were acknowledged by this international platform and I was awarded with “The outstanding mentor in tech award for 2021”.

https://wysabuddy.app.link/dwwysa – Download Wysa Link

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A model for sustainable, partnership-based telehealth services in rural India: An early process evaluation from Tuver village, Gujarat

Shoba Ramanadhan ¹, Krishnan Ganapathy ², Lovakanth Nukala ², Subramaniya Rajagopalan ³, John C Camillus ⁴

Prof. Krishnan Ganapathy
Past President, Telemedicine Society of India & Neurological Society of India | Hon Distinguished Professor The Tamilnadu Dr. MGR Medical University | Emeritus Professor, National Academy of Medical Sciences | Formerly Adjunct Professor IIT Madras & Anna University | Director Apollo Telemedicine Networking Foundation & Apollo Tele Health Services | URL: www.kganapathy.in

 

Abstract

Background: Telehealth can improve access to high-quality healthcare for rural populations in India. However, rural communities often have other needs, such as sanitation or employment, to benefit fully from telehealth offerings, highlighting a need for systems-level solutions. A Business of Humanity approach argues that innovative solutions to wicked problems like these require strategic decision-making that attends to a) humaneness, e.g., equity and safety and b) humankind, or the needs and potential of large and growing markets comprised of marginalized and low-income individuals. The approach is expected to improve economic performance and long-term value creation for partners, thus supporting sustainability.

Methods: A demonstration project was conducted in Tuver, a rural and tribal village in Gujarat, India. The project included seven components: a partnership that emphasized power-sharing and complementary contributions; telehealth services; health promotion; digital services; power infrastructure; water and sanitation; and agribusiness. Core partners included the academic partner, local village leadership, a local development foundation, a telehealth provider, and a design-build contractor. This early process evaluation relies on administrative data, field notes, and project documentation and was analyzed using a case study approach.

Results: Findings highlight the importance of taking a systems perspective and engaging inter-sectoral partners through alignment of values and goals. Additionally, the creation of a synergistic, health-promoting ecosystem offers potential to support telehealth services in the long-term. At the same time, engaging rural, tribal communities in the use of technological advances posed a challenge, though local staff and intermediaries were effective in bridging disconnects.

Conclusion: Overall, this early process evaluation highlights the promise and challenges of using a Business of Humanity approach for coordinated, sustainable community-level action to improve the health and well-being of marginalized communities.

Publish or Perish

The Oxford Dictionary of Phrase and Fable, describes ‘publish or perish’ as an attitude or practice existing within academic institutions, whereby researchers are put under pressure to produce journal publications to retain their positions or to be deemed successful, The phrase is attributed to Coolidge who enunciated this theory in 1932. Successful publications draw attention to scholars and their sponsoring institutions. This , helps getting funds for research projects. However the pressure to publish also causes poor work being submitted to academic journals.

Publications in Telehealth have increased exponentially in the last 2 years. The author personally reviews at least one article a week from several international journals. Journals are measured by their impact factor (IF), which is the average number of citations per article published in that journal. Not many Indian journals have an impact index of even more than 2.5 .Neurology India for example has an IF of 2.7 . New England Journal of Medicine has an IF of 92 !! What is an author’s impact ?. This is traditionally measured using the number of citations a single article has received. Today this information can be obtained in real time. The impact of a publication can also be determined by the number of times a free access article has been downloaded.

The author’s first paper in a Pubmed indexed journal was as an MBBS student in 1972. https://pubmed.ncbi.nlm.nih.gov/4402191/. Since then one book has been edited, 20 chapters contributed and 79 papers published in indexed journals. Most of the 30 odd papers dealing with telehealth have been downloaded in large numbers. An article “ Distribution of neurologists and neurosurgeons in India and its relevance to Telemedicine ” https://www.neurologyindia.com/articleStatistics.asp?issn=0028-3886;year=2015;volume=63;issue=2;spage=142;epage=154;aulast=Ganapathy;aid=ni_2015_63_2_142_156274 has been downloaded 17,500 times and also often cited.

Publishing a paper in a well known journal is time consuming and labor intensive. In academic institutions a good library, secretarial help and residents are available to help the faculty to put together a paper. As mentioned earlier it is part of their job profile and is essential for survival. Interestingly more services in various aspects of telehealth are offered in the private sector. Here the story is different. In large private institutions a P&L driving CEO has concerns, and rightfully so, in making available “confidential” data in the public domain. Top journals insist on full access to nitty gritty. There is a conflict of interests. Paper publication takes a back seat. HR are dedicated to managing the operations. They generally do not have a Paper publishing background. Not being a part of their KPI it is extremely difficult to make them do extra work.

Publishing papers in national / international journals in the field of Telemedicine do have a RoI. Unfortunately this takes considerable time. It is not a low hanging fruit. From a purely personal growth perspective, every time one writes a paper, one becomes a little more knowledgeable. Literature review ensures that we are up to date. Defining the problem, spelling out exact aims and objectives, documenting observations , extrapolating inferences, writing a discussion and making conclusions when repeatedly done becomes part of one’s DNA. Writing an article makes one see the Big Picture. Getting an article accepted for publication is an art and a science. : https://www.neurologyindia.com/text.asp?2021/69/6/1547/333463. Adopting a scientific approach means more business !

India is indeed a paradox. In terms of numbers we probably provide more teleconsultations every single day than most countries on this planet. It is often stated that the sheer volume of work prevents us from meticulous documentation and follow up which is the sine qua non of doing any impact study. Interestingly even politicians and administrators want hard core scientific evidence that our remote intervention is cost effective resulting in significant difference in the ultimate health care outcome. The only way to get this evidence is to plan a paper for the NEJM and be patient for 3 years !! A prospective multi institutional well designed and funded study resulting in multiple papers alone will enable India to take a leadership role in the comity of nations. Improbable Yes. Impossible No. Do hope the Next Generation will take this seriously and not treat it as the rumblings of a septuagenarian. 22 years after the birth of Telehealth in India we should no longer follow high standards. We must set them. We should not be talking of achieving world class. The world should talk about achieving India class. We have the potential to bring out at least 40 papers every year in journals with an IF of > 2.5 . Doing qood quality work alone is not enough. The world should know about it !!

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Handling Sensitive Situations through Telemedicine

Anay Shukla
Founding Partner, Arogya Legal – Health Laws Specialist Law Firm
Eshika Phadke
Associate, Arogya Legal – Health Laws Specialist Law Firm

 

The legalisation of telemedicine has been a boon for access to healthcare. However, the increased reliance on telemedicine has also been accompanied by unintended consequences: doctors may receive requests during consultations that are of a risky or highly sensitive nature, that they may not be comfortable handling.

For instance, a doctor may be consulted by a patient for a matter that requires an in-person examination, or it may be that the medication that the patient requires for their condition cannot be prescribed through telemedicine, but the patient refuses to visit a clinic or hospital and insists on receiving treatment through a teleconsultation only. In such a case, the doctor must inform the patient that a diagnosis cannot be arrived at or treatment cannot be commenced through a teleconsultation, and should meticulously record the patient’s refusal to seek a physical consultation. The doctor should inform them of the risks of not seeking proper treatment, and should record that the patient has been informed of the risks and is still refusing to seek proper treatment. Essentially, the doctor should capture that the patient was fully informed of the situation, and that he/she acted against medical advice.

In more extreme situations, a doctor may be consulted in an emergency situation where the patient requires urgent care. The doctor should advise the patient or caller to call an ambulance or rush to a hospital immediately. If required, the doctor may also inform the caller of the first aid measures that must be carried out.

There may be situation wherein a patient is verbally abusive or behaves inappropriately, perhaps even to an extent where the doctor feels uncomfortable or at risk. In such a situation, the doctor may advise the patient to consult with another doctor, end the consultation, and record his/her reasons for doing so. Depending on the severity, the doctor may also file a complaint with the police. If the doctor is consulting through a telemedicine service provider, he/she should also inform the management so that they can take appropriate actions.

If a patient is incoherent and appears to be either of unsound mind or inebriated, the doctor should ascertain whether there is a caregiver or trusted person whom the doctor may speak to for clarity and to give further instructions to. Doctors should exercise great caution while administering advice to a person who does not appear to be lucid.

A patient may display suicidal tendencies or even outrightly express that they intend to hurt either themselves or another person. In such situation, as with regular consultations, the doctor must promptly inform the authorities. Similarly, if the patient confides in the doctor that he/she is the victim of abuse or has been assaulted, the doctor should consider whether the authorities ought to be notified. Note that, to the extent that it is practical, guidelines for medicolegal cases should be adhered to for cases that are of a medicolegal nature.

Such situations are not specific to telemedicine, and may also occur with in-person consultations. Doctors should ensure that they apply at least the same level of prudence and professional judgment for remote consultations, and should ensure that they maintain meticulous records of such interactions (including any complaints made to authorities in relation to such interactions). Wherever possible, they should attempt to ensure that the records also reflect that the patient was made aware of the situation, and the patient concurs with what is being recorded in the doctor’s notes.

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Telemedicine – News from India & Abroad

 

New Device Helps Measure Blood Pressure and Other Vitals

New ‘finger clip’ device has been designed to measure and monitor blood pressure consintuously, reveals a new study.Monitoring a person’s blood pressure on a regular basis can help health care professionals with early detection of various health problems such as high blood pressure…..Readmore

Artificial Intelligence (AI) Helps Improve Patient and Doctor Communication

Understanding between a patient with low health literacy and doctors can be improved with the help of artificial intelligence (AI) as per a study at the University of California – San Francisco, published in Science Advances.The study team performed a computer analysis of 250,000 … Read More

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Click here to Become a Member of Telemedicine Society of India

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Telemedicine Practice Guidelines – A Foundation Course for RMPs by TSI Faculty

To know more about the Telemedicine Foundation Course click on the link below:
https://tsitn.org/tpg-course/

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TN – TSI invites all the TSI Chapters and Members to submit information on their upcoming Webinar or Events (50 words), News related to Telemedicine (200 words) or short articles (500 words) for the monthly e-newsletter. Guidelines for submission to TN TSI Newsletter- Report can be from 500 to 600 words Report Should be relevant to Telemedicine or Medical Informatics No promotion of self or any product Avoid plagiarism All references should be included Provide any attributions Visuals are welcome including video links Send full authors name, degrees, affiliations along with a passport sized photograph of good resolution. If multiple authors only main author photo to be sent.

Click Here to Download PDF Version

Telehealth Newsletter

Official Newsletter of Tamil Nadu Chapter of Telemedicine Society of India

What is New? This issue reports the highlights of the annual conference of Indian Society of Lifestyle Medicine. A society that will play stellar role in the development of tele-health space. Tele-health is ideally placed to treat most of the Non-Communicable disease that now makes up the major reason for morbidity and mortality of our global population. TSI itself is now undertaking the amendment of its constitution after 20 years, all members should contribute to this endeavour by sending their recommendations to our hon secretary. We finish another year of uncertainty with the Omicron variant. From the editors of this newsletter our best wishes for a safe and happy holiday season and a very happy and healthy 2022 to all TSI members. Thank You Dr. Sunil Shroff Chief Editor President – TN Chapter – TSI

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‘A Paradigm Shift in Healthcare’ theme of the Second annual conference of Indian Society of Lifestyle Medicine

Dr. Ravi Modalli
Treasurer, Indian Society of Lifestyle Medicine

 

 

The second International Conference i.e. ISLM2021 was conducted on the 27th and 28th November 2021 by Indian Society of Lifestyle Medicine (ISLM – www.islm.org.in). Under the conference theme ‘A Paradigm Shift in Healthcare’, deliberations of ISLM2021 established the value of Lifestyle Medicine in bending the trajectory of healthcare towards positive health and well-being among physicians, their patients & people in general.

Dr. Ravinder Mamtani, MBBS, MD, MSc, FACPM, FACOEM, ABoIM, DipABLM, Prof of Population Health Sciences, Weill Cornell Medical College, NY, USA, in his key note message extended his full support to ISLM leadership & highlighted that reforms of modern healthcare must hold it’s progressive path by adopting lifestyle medicine approaches to control the burden of lifestyle diseases and reduce the incidence of premature deaths. Lifestyle medicine offers a breath of fresh air. Providing patient-centred evidence based lifestyle medical care, when warranted, is a step in the right direction. He summarised saying ‘This year’s ISLM2021 conference on changing the paradigm of healthcare will shed light on how lifestyle medicine can positively impact healthcare delivery in India.

Ms. Preetha Reddy, Executive Vice Chairperson, Apollo Hospitals Group, in her key-note message commended the organisation of ISLM2021 and prompted the entire medical fraternity to champion the healthy way forward and mitigate the burgeoning threat of lifestyle related chronic diseases, thereby contributing to the making of a healthy economy.

Dr. Sheela Nambiar, President, ISLM, presented the conference theme of ISLM2021 highlighting ISLM’s approach to reduce burden of the already overloaded healthcare system & making care systems more conducive to wellbeing and quality life for physicians and their patients.

She spelt ISLM’s 8 point vision:
1. To educate medical students on principles and practices of Lifestyle Medicine
2. To motivate and inspire young physicians to adopt health promotion & personal protective practices including preventive medicine using lifestyle modifications
3. To create strategic alliances between healthcare systems and other organizations, corporates, communities, companies and interested individuals to help the cause of ‘health promotion’, ‘disease prevention & control’ and improved longevity using the principles of Lifestyle Medicine.
4. To continue collaborating with senior physicians in India who are integrating lifestyle medical protocols in their clinical practices.
5. To establish standards of education and service protocols for Lifestyle Health Management.
6. To amass more indigenous research, improving the understanding of our own population and better control of lifestyle related diseases.
7. To take social responsibility by educating people on healthy choices & empower control on their personal health.
8. To make India a forerunner to contend with global movement of Lifestyle Medicine in lines with Sustainable Developmental Goals

Over 40 speakers including Padmashrees, Padmabhushans, Academicians & Practitioners of International repute shared evidence on alignment of Lifestyle Medicine with over 22 topics of mainstream clinical disciplines like Endocrinology, Gastroenterology, Gynaecology, Paediatrics, Oncology, Cardiology, Neurology, Psychiatry, Adolescent Medicine, Obesity, COVID19 care, Sleep medicine, etc.

Dr. Sunil Shroff, Renowned Urologist, Transplant Surgeon & President, TN – Telemedicine Society of India, enlightened on the prospects of delivering lifestyle medical care through tele-health & tele-medicine especially on reaching the masses, keeping people engaged in personal health & also enabling long-term treatment follow-ups. Tamil Nadu Medical Council permitted CME credit hours for the conference.

The conference also featured two workshops on Stress Management and Culinary Medicine. Participants enjoyed the morning exercise sessions. Series of virtual networking meets allowed attendees to interact with the faculty, discussing topics of interest like Telemedicine, Mindfulness, Principles of Lifestyle Medicine, Nutrition, Obesity, Positive Psychology. A panel discussion on Lifestyle Medicine in Clinical Practice brought forth the experiences of leading Lifestyle Medicine Physicians in India.

Thirty physicians and licensed dietitians appeared for the certification examination conducted by the International Board of Lifestyle Medicine through ISLM. Scores of researchers participated in the research presentations highlighting the adoption of principles of lifestyle medicine in mainstream healthcare.

Lifestyle Medicine, being a vital clinical area of work promoted by the Indian Society of Lifestyle Medicine, the new members joining ISLM enjoy continued learning opportunities through the monthly academic & research activities of ISLM.

A world full of compliments for ISLM2021, sponsors messages, abstracts, recipes are captured in the form of a souvenir that is accessible at www.islm.org.in

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ISO 13131 Certification for Telehealth Services

Prof. K. Ganapathy
Past President, Telemedicine Society of India & Neurological Society of India | Hon Distinguished Professor The Tamilnadu Dr MGR Medical University | Emeritus Professor, National Academy of Medical Sciences | Formerly Adjunct Professor IIT Madras & Anna University | Director Apollo Telemedicine Networking Foundation &, Apollo Tele Health Services | URL: www.kganapathy.in

December 10th 2021 is indeed a Red letter day for Indian Telehealth. On this day the ISO 13131-2021, certification for Telehealth Services was obtained for the first time anywhere, by Apollo Telehealth Services . This brief note points out the necessity for raising the bar and setting high standards, so that the world will strive to achieve India class.

For decades, Telemedicine/Telehealth services was not centre stage in the healthcare delivery system. COVID-19 changed this. The world has now accepted that the forced lockdown- enforced acceptance of Remote Health Care will become the new normal even after the pandemic is de notified. Universal acceptance, increases the responsibility of all health care providers deploying technology, to ensure constant high quality while bridging the urban rural health divide.

Quality is never an accident. It is always the result of deliberate intention, sincere effort, intelligent direction and skillful execution. Though Henry Ford opined that quality means doing it right when no one is looking, in the real world this is difficult to implement. ISO certification ensures that “Big Brother” is watching all the time. The necessity for re certification is like the Sword of Damocles hanging above us. However it drives home the message that Quality is everyone’s responsibility at all times and not during the audit alone. One has to keep running to stay where you are. To maintain the initial global recognition, maintaining quality needs to become a habit, a unique opportunity to transform one’s DNA if necessary!! Success is the sum of small efforts, repeated day-in and day-out. Standardising systems, processes, documentation and re documentation alone will ensure providing quality remote healthcare for anyone, anytime anywhere.

International Organization for Standardization (ISO) – An OVERVIEW

The, International Standards Organization, TC 215 Health Informatics Committee developed a Technical Specification, ISO/TS 13131 Telehealth services, based on a risk and quality management approach. This standard, supports healthcare planning, service and workforce planning, organization responsibilities, financial and IT management. ISO was established in 1947 in Geneva, Switzerland. An Independent, non-governmental international organization it develops standards that are recognized and respected globally. It brings experts together to improve quality and provide world-class healthcare services. Experts are from 166 national standard bodies. ISO standards are developed by various advisory groups. Presently ISO has 255 technical committees, 515 subcommittees, and 2498 working bodies. Since 1947, ISO’s technical experts have created more than 18,800 standards for all possible business. ISO standards ensure that administration and product/work flow systems are carried out legally, safely and effectively. ISO technical experts have developed several assessment protocols to ensure that certified organizations apply these guidelines in their workplace. The approved protocols aid organisations to ensure that their frameworks, devices and workforce are actually in compliance with ISO standards. ISO 13131 provides recommendations on guidelines for Telehealth services deploying Information and Communication Technology (ICT) to deliver quality healthcare services.

Implementing ISO/TS 13131 means facilitating cooperation and interoperability of its different health systems to ensure quality telehealth services. It also ensures a reliably high standard of service, irrespective of where a person lives, across the globe. This standard provides guidelines for developing quality plans and managing company resources, while putting the right policies in place to safeguard clients’ private data. Securing ISO 9001 for quality management and ISO 27001 for information security management reduces the complexity involved in getting the IOSO 13131 branding. Realising that excellence is always a moving target it was the logical next step in the company’s journey to go (to paraphrase Captain Kirk of Star Trek)“ where no Man had ever gone before”.

The decision to get certified though it was time consuming, labor intensive and expensive was the determination to set a benchmark for the whole telehealth sector. A leading market player faced with competition, the company needed reassurance that its high-quality standards would provide a stamp of recognition and help distinguish it from its competitors. As a pioneer in the field, it was important to set the conditions of competition, to prevent some potentially harmful practices of others, from compromising the reputation of all. Considering the high risks involved in securing patients’ data privacy, it was crucial for the organization to be sure it’s IT systems and processes were stringent, fulfilled the highest expectations in this sensitive sector and conformed to security legislation.. A preliminary gap analysis was conducted and where ISO/TS 13131 provided more specific criteria than the ones actually in place, these were ear marked for improvement. Consumers draw confidence from the stringent certification process. ISO standards will help organisations comply with new regulatory requirements, enhancing efficiency of internal processes and quality of remote health services provided. Documenting the much needed framework necessary for supply of services, improves value of the product. The more diverse and competitive the market, the more guidance consumers need, to be sure they are purchasing the service they want at the best price. International Standards helps maintain a healthy competition in the marketplace.

We need to identify the right quality metrics, and ensure that the information is readily available to patients, health systems and providers themselves. Consumers should be helped to gauge telehealth providers, and provide healthcare workers/systems with feedback for continuous improvement. Best practices for virtual care need to be standardised, notified and applauded so that it will be increasingly sought after. As the pandemic further disrupts the balance between in-person care and telemedicine, we no longer have the luxury of waiting. The time to define, implement and enforce quality in all aspects of telehealth is not tomorrow but today. Formal certification by an international organisation requires hundred percent fulfilment of stringent criteria. This pre supposes commitment of a very high order and the realisation that excellence is always a moving target. One can never ever rest on one’s laurels. We need to keep running to stay where we are.

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The Use of Fitness Trackers for Telemedicine

Anay Shukla
Founding Partner, Arogya Legal – Health Laws Specialist Law Firm
Eshika Phadke
Associate, Arogya Legal – Health Laws Specialist Law Firm

Fitness trackers are increasingly being relied upon by people to monitor factors such as temperature, pulse rate, respiration rate, blood oxygenation, sleep patterns and exercise levels. Concurrently there has been a significant rise in remote consultations between patients and doctors. As a result, data from patients’ fitness trackers are making their way into telemedicine. However, doctors must proceed with caution while placing reliance on vitals that have been obtained from a fitness tracker.

First and foremost, even though fitness trackers offer medical device-like functionalities, they may or may not actually be medical devices. While a medical device is subject to regulatory scrutiny and has to undergo extensive clinical testing to ensure it’s accuracy before it is launched in the market, a fitness tracker does not undergo similar testing. Fitness trackers are, as the name would indicate, meant to track fitness levels and are targeted at healthy individuals. The manufacturers consciously elect to not pursue the medical device route, and do not intend for the device to be used to monitor vitals in a “patient”. They contain an explicit disclaimer on the packaging itself stating that the product is not a medical device and is not intended to be used for the diagnosis, treatment, cure or prevention of any disease. In addition, unlike a medical device, the health data of individuals collected by these trackers can be accessed by the manufacturer, and therefore while choosing a fitness tracker, doctors and patients should make an informed choice from data protection perspective on use of such health data by the manufacturer.

Second, the fitness trackers are not subject to conform with any uniform quality standards in India, and every fitness tracker uses a different technology and algorithm for tracking data and thus, hardly ever will two fitness trackers report similar numbers.

Further, fitness trackers are highly susceptible to human error and external conditions, and individuals are generally unaware of how to use the function correctly, so the data derived from a fitness tracker is not reliable. The reading would be affected by where the person is wearing it, how tight or loose the strap is, whether the person is wearing accessories that may hinder the sensor, whether the person is perspiring, whether they are correctly positioned, movement, the charge or the device, etc.

Therefore, while the utility of these devices is undeniable, their utility in medicine warrants abundant caution. The responsibility of a doctor to exercise great caution and professional discretion increases while discharging their professional services via telemedicine due to lack of physical contact with the patient. If a patient does use a fitness tracker and relays information from it to a doctor during teleconsultation, the doctor should refrain from taking the reading at face value or basing decisions solely on them. That being said, they may take it into consideration in combination with other symptoms and the patient’s history. The doctor could also peruse historical data from these devices to identify any patterns in the patient’s readings.

If a doctor does rely on any data that the patient obtained from a tracker, they should also note down the make and model of the device in their notes, if possible, so that they can also verify whether the tracker is a medical device or not. If it is, the doctor should also confirm with the patient that they used the device as per the manufacturer’s instructions.

Irrespective, before commencing a treatment plan on the basis of a information that had been obtained from a patient-operated device the vital signs of a patient should direct the patient to visit a doctor for and have their vitals measured and verified on a reliable device.

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Telehealth and Medicine Today (TMT) Journal

Tory Cenaj
Founder and Publisher, Partners in Digital Health

Telehealth and Medicine Today (TMT) is an open access international peer reviewed journal examining the value of telehealth and clinical automation, its use and scalable developments, business process guidance, market research and the economic impact of digital health innovations in an evolving health technology sector. A world-class review board includes constructive commentary through rapid and rigorous peer review.

TMT’s audience includes leadership at hospitals and medical research centers, universities, payor organizations, IT/IS, healthcare providers, consultants, companies (early and more established), entrepreneurs, developers & start-ups, life sciences and device companies, pharmacy, NGO, government, and policy leadership around the globe.

For a complimentary subscription, register at:
https://telehealthandmedicinetoday.com/index.php/journal/user/register

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Telemedicine Practice Guidelines – A Foundation Course for RMPs by TSI Faculty

To know more about the Telemedicine Foundation Course click on the link below:
https://tsi.org.in/courses/

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Telemedicine – News from India & Abroad

India

Vyomanauts
Dr. Ganapathy strongly believes that the ultimate in Telehealth where the sky is no longer the limit (pun intended) will be a reality even in India in the next decade. The MoS Space has announced that India’s first International Space Station will be launched in 2030. ISRO hopes to launch our own Vyomanauts in 15 to 18 months from now. It is therefore not surprising that the ever future ready IIT Alumnus Club invited Dr. Ganapathy to give a talk on Extra terrestrial Healthcare. Profusely illustrated this talk gives several examples of technology transfer – tools planned to withstand microgravity and irradiation have resulted in better less expensive armamentarium for health care providers on earth. The full talk is available @….Readmore

Artificial Intelligence Helps Doctors With Patient Diagnoses
Artificial intelligence (AI) can facilitate a faster, automated route in decisions doctors need to take, ultimately meaning quicker answers and patient recovery….Readmore

 

International

British Man Receives World’s First 3D-Printed Eye
World’s first 3D-printed eye has been fitted to a middle-aged man in the UK, as part of a trial. reports media. Doctors at Moorfields Eye Hospital in London fitted the first ever 3D-printed eye… Read More

Machine Learning Predicts Death Risk in Heart Disease Patients
A new machine learning/artificial intelligence score provided an accurate forecast of the likelihood of patients with suspected or known coronary artery disease dying within 10 years…. Read More

 

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TN – TSI invites all the TSI Chapters and Members to submit information on their upcoming Webinar or Events (50 words), News related to Telemedicine (200 words) or short articles (500 words) for the monthly e-newsletter. Guidelines for submission to TN TSI Newsletter- Report can be from 500 to 600 words Report Should be relevant to Telemedicine or Medical Informatics No promotion of self or any product Avoid plagiarism All references should be included Provide any attributions Visuals are welcome including video links Send full authors name, degrees, affiliations along with a passport sized photograph of good resolution. If multiple authors only main author photo to be sent.